Field Installation Technician 1

NextLink • Shreveport, LA

6d • Onsite

About The Position

The Field Installation Technician provides customer installations, service visits, on-site troubleshooting, and equipment recovery for an Internet Service Provider. The work takes place at customer locations and combines physical installation of Internet equipment with technical tasks such as updating databases. The role requires strong customer service skills and technical ability.

The position is classified as Field Operations – Installation and is non-exempt. Employees work at least 40 hours per week on a flexible schedule, with overtime and on-call work as needed. The role requires 0–40% travel.

Requirements

• High school diploma or GED equivalent.
• Excellent customer service skills and technical ability.
• Professional dress, speech, and manner.
• Ability to work independently using sound judgment.
• Accountability to set priorities, organize workload, manage multiple responsibilities, and meet deadlines.
• Ability to work in a fast-paced, high-change environment while managing interruptions and changing priorities.
• Desire to learn and interest in technology.
• Must pass a drug screening test and criminal background check.
• Ability to use tools to install equipment.
• Ability to move, transport, and position objects weighing 60 pounds or more.
• Ability to climb roofs and elevated structures, including communication towers, and perform job duties at height; ability to climb heights up to 200 feet.
• Ability to pull own body weight plus equipment weight up roofs and vertical towers repeatedly.
• Ability to meet the 300-pound combined employee-and-tools limit specified by the safety equipment manufacturer.

Responsibilities

• Perform site surveys for potential customers to evaluate serviceability.
• Diagnose customer problems during service calls and restore functional service to existing customers.
• Install Internet service for new customers using the available technology, including mounting equipment at or above roof height and running Cat5-E or fiber-optic cable from outside to the customer’s desired location.
• Configure routers and customer computers for access to Internet services.
• Perform equipment upgrades for existing customers.
• Recover equipment.
• Update databases as part of customer installation and service work.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED