Field Functionality Technician

Best Buy • Dublin, CA

7d • $21 - $31

About The Position

The Field Functionality Technician is the level 3 functionality expert responsible for electronic demonstration displays in Best Buy retail stores within an assigned area. The role handles escalations involving store displays and IT infrastructure and performs complex, advanced repairs requiring significant experience, training, tools, and knowledge. The technician follows Best Buy Technology Group cabling and device standards, project reporting requirements, project turnover procedures, and follow-up through completion.

The role also supports Premium Audio and Magnolia Design Center functionality. Responsibilities include installing advanced audio/video systems and distribution racks, making monthly changes to advanced experiential displays using Savant programming knowledge, and ensuring company IT assets are managed and returned according to standard operating procedures.

The position involves customer and retail partner support, troubleshooting and maintaining display systems, responding to escalations, and traveling as required. Best Buy describes a workplace that values employees from all backgrounds and identities and aims to provide a supportive, inclusive environment.

Requirements

• At least 2 years of experience troubleshooting and repairing electronic displays and other technical components.
• Ability to safely use small hand tools, light-duty power tools, and other in-house equipment.
• Strong written and verbal communication skills.
• Current, valid driver's license.
• Driving record that meets Best Buy safety standards.
• Must live within the defined geographical location for the team.
• Must be eligible to qualify for and maintain a Best Buy corporate credit card in good standing.
• Ability to work dayside, overnight, and weekend shifts when required.
• Ability to lift objects up to 50 pounds.
• Willingness to travel; may spend up to 50% of the year traveling.
• Must be eligible to qualify for and maintain a corporate credit card for booking travel and submitting business expenses for reimbursement.

Nice To Haves

• 2 years of project management and/or retail leadership experience.
• Experience with problem solving, communication, and priority setting.
• Experience demonstrating results, customer focus, integrity, trust, and ethics.
• Savant programming knowledge.

Responsibilities

• Build relationships with customers and provide solutions to their needs to drive a positive customer experience.
• Respond to escalations by the next business day.
• Send detailed troubleshooting information by email when issues are escalated by retail.
• Ensure retail partners follow standard operating procedures and work with market partners.
• Troubleshoot, repair, and maintain low-voltage displays, associated systems, and new and existing company electronic systems.
• Perform regular system checks, including local off-air signal and physical inventory port functionality.
• Handle complex technology work, including installation of horizontal and backbone cabling.
• Build relationships with store, district, and market teams.
• Mentor project teams by modeling and coaching functionality standard operating procedures.
• Provide detailed updates to partners and quality feedback to improve existing processes.
• Install advanced audio/video systems and distribution racks and make monthly changes to advanced experiential displays.
• Manage and return company IT assets according to standard operating procedures.
• Follow BBTG cabling and device standards, project reporting deliverables, project turnover requirements, and follow-up procedures.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leave of absence options and potential pay sources based on eligibility.
• Paid time off for eligible full-time and part-time employees, subject to applicable factors.
• Certain roles may be eligible for incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed