Field Functionality Technician

Best Buy • Lone Tree, CO

4d

About The Position

The Field Functionality Technician is the level 3 functionality expert for electronic demonstration displays in Best Buy retail stores within an assigned area and handles escalations involving store displays and IT infrastructure. The role performs complex, advanced repairs requiring significant experience, training, tools, and knowledge, while following Best Buy Technology Group cabling and device standards, project reporting deliverables, project turnover, and follow-up through completion.

The technician supports Premium Audio and Magnolia Design Center functionality by installing advanced audio/video systems and distribution racks, and by making monthly changes to advanced experiential displays that require Savant programming knowledge. The role also manages company IT assets and ensures they are returned according to standard operating procedures. It requires travel, potentially up to 50% of the year, and the ability to work dayside, overnight, and weekend shifts when needed.

Requirements

• At least 2 years of experience troubleshooting and repairing electronic displays and other technical components.
• Ability to safely use small hand tools, light-duty power tools, and other in-house equipment.
• Strong written and verbal communication skills.
• Current, valid driver's license.
• Maintain a driving record that meets Best Buy safety standards.
• Live within the defined geographical location for the team.
• Be eligible to qualify for and maintain a Best Buy corporate credit card in good standing, including for booking travel and submitting business expenses for reimbursement.
• Able to work dayside, overnight, and weekend shifts when required.
• Able to lift objects up to 50 pounds.
• Willing and able to travel; travel may reach 50% of the year.

Nice To Haves

• At least 2 years of project management and/or retail leadership experience.
• Experience with problem-solving, communication, and priority setting.
• Experience demonstrating results, customer focus, integrity, trust, and ethics.

Responsibilities

• Build customer relationships and provide solutions to customer needs.
• Respond to escalations by the next business day and send detailed troubleshooting information by email when retail teams escalate issues.
• Ensure retail partners follow standard operating procedures and work with market partners.
• Troubleshoot, repair, and maintain low-voltage displays, associated systems, and new and existing company electronic systems.
• Perform regular system checks, including checks of local off-air signals and physical inventory port functionality.
• Handle complex technology work, including installation of horizontal and backbone cabling.
• Build relationships with store, district, and market teams.
• Mentor project teams by modeling and coaching functionality standard operating procedures.
• Provide partners with detailed updates and quality feedback to improve processes.
• Support Premium Audio and Magnolia Design Center functionality, including installing advanced audio/video systems and distribution racks and making monthly changes to experiential displays requiring Savant programming knowledge.
• Manage company IT assets and ensure they are returned according to standard operating procedures.
• Follow BBTG cabling and device standards, project reporting deliverables, project turnover, and follow-up through completion.

Benefits

• Competitive pay
• Employee discount
• Financial savings and retirement resources
• Support for physical and mental well-being
• Leaves of absence and potential pay sources, subject to eligibility
• Paid time off, subject to work location, employment status, salary or hourly status, and years of service
• Certain roles may be eligible for incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed