Field Functionality Technician

Best Buy • San Bernardino, CA

11d • $21 - $31

About The Position

The Field Functionality Technician is the level 3 functionality expert for electronic demonstration displays in Best Buy retail stores within an assigned area and handles escalations involving store displays and IT infrastructure. The role performs complex, advanced repairs requiring significant experience, training, tools, and knowledge, while following Best Buy Technology Group cabling and device standards, project reporting deliverables, project turnover, and follow-up requirements.

The technician supports Premium Audio and Magnolia Design Center functionality, installs advanced audio/video systems and distribution racks, and makes monthly changes to advanced experiential displays requiring Savant programming knowledge. The role also ensures company IT assets are managed and returned according to standard operating procedures.

The position focuses on customer experience, technical troubleshooting and repairs, escalation response, retail partner coordination, mentoring project teams, and providing updates and feedback to improve processes. Travel may be required for up to 50% of the year, and the technician must be able to work dayside, overnight, and weekend shifts when required.

Requirements

• At least 2 years of experience troubleshooting and repairing electronic displays and other technical components.
• Ability to safely use small hand tools, light-duty power tools, and other in-house equipment.
• Strong written and verbal communication skills.
• Current, valid driver's license.
• Driving record that meets Best Buy safety standards.
• Must live within the defined geographical location for the team.
• Must be eligible to qualify for and maintain a Best Buy corporate credit card in good standing, including for booking travel and submitting business expenses for reimbursement.
• Ability to work dayside, overnight, and weekend shifts when required.
• Ability to lift objects up to 50 pounds.
• Ability to travel; travel may be up to 50% of the year.

Nice To Haves

• At least 2 years of project management and/or retail leadership experience.
• Experience with problem solving, communication, and priority setting.
• Experience demonstrating results, customer focus, integrity, trust, and ethics.

Responsibilities

• Build customer relationships and provide solutions to customer needs to support a positive customer experience.
• Respond to escalations by the next business day.
• Send detailed troubleshooting information by email when retail teams escalate issues.
• Ensure retail partners follow standard operating procedures and work with market partners.
• Troubleshoot, repair, and maintain low-voltage displays, associated systems, and new and existing company electronic systems.
• Perform regular system checks, including local off-air signal checks and physical inventory port functionality checks.
• Handle complex technology work, including installation of horizontal and backbone cabling.
• Build relationships with store, district, and market teams.
• Mentor project teams by modeling and coaching functionality standard operating procedures.
• Provide detailed updates to partners and quality feedback to improve existing processes.
• Support Premium Audio and Magnolia Design Center functionality, including installing advanced audio/video systems and distribution racks and making monthly changes to experiential displays requiring Savant programming knowledge.
• Manage company IT assets and ensure they are returned according to standard operating procedures.
• Follow BBTG cabling and device standards, project reporting deliverables, project turnover requirements, and follow-up procedures.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, based on eligibility.
• Paid time off, with availability and terms based on work location, employment status, compensation classification, and years of service.
• Certain roles may be eligible for incentive pay, subject to applicable plan eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed