Field Functionality Technician

Best Buy • Dublin, CA

5d • Onsite

About The Position

The Field Functionality Technician is the level 3 functionality expert for electronic demonstration displays in Best Buy retail stores within an assigned area. The role handles escalations involving store displays and IT infrastructure and performs complex, advanced repairs requiring significant experience, training, tools, and knowledge. The technician follows Best Buy Technology Group cabling and device standards, project reporting and turnover requirements, and follow-up procedures through completion.

The role supports Premium Audio and Magnolia Design Center functionality, installs advanced audio/video systems and distribution racks, and makes monthly changes to advanced experiential displays requiring Savant programming knowledge. The technician also ensures company IT assets are managed and returned according to standard operating procedures.

The position requires travel, potentially up to 50% of the year, and may require dayside, overnight, and weekend shifts. The technician builds relationships with retail teams and customers, mentors project teams, and provides updates and feedback to improve processes. Best Buy describes its workplace as inclusive and committed to helping employees thrive at work and at home.

Requirements

• At least 2 years of experience troubleshooting and repairing electronic displays and other technical components.
• Ability to safely use small hand tools, light-duty power tools, and other in-house equipment.
• Strong written and verbal communication skills.
• Current, valid driver's license.
• Driving record that meets Best Buy safety standards, including a minimal number of violations or accidents.
• Must live within the defined geographical location for the team.
• Must be eligible to qualify for and maintain a Best Buy corporate credit card in good standing, including for booking travel and submitting business expenses for reimbursement.
• Ability to work dayside, overnight, and weekend shifts when required.
• Ability to lift objects up to 50 pounds.
• Willingness and ability to travel; travel may account for up to 50% of the year.

Nice To Haves

• At least 2 years of project management and/or retail leadership experience.
• Experience with problem solving, communication, and priority setting.
• Experience demonstrating results, customer focus, integrity, trust, and ethics.

Responsibilities

• Build customer relationships and provide solutions to customer needs to support a positive customer experience.
• Respond to escalations by the next business day and send detailed troubleshooting information by email when retail partners escalate issues.
• Ensure retail partners follow standard operating procedures and work with market partners.
• Troubleshoot, repair, and maintain low-voltage displays, associated systems, and new and existing company electronic systems.
• Perform regular system checks, including local off-air signal checks and physical inventory port functionality checks.
• Handle complex technology work, including installation of horizontal and backbone cabling.
• Build relationships with store, district, and market teams.
• Mentor project teams by modeling and coaching functionality standard operating procedures.
• Provide detailed updates to partners and quality feedback to improve existing processes.
• Support Premium Audio and Magnolia Design Center functionality.
• Install advanced audio/video systems and distribution racks and perform monthly changes to advanced experiential displays requiring Savant programming knowledge.
• Manage company IT assets and ensure they are returned in accordance with standard operating procedures.
• Follow Best Buy Technology Group cabling and device standards, project reporting deliverables, project turnover, and follow-up procedures through completion.

Benefits

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for physical and mental well-being
• Leaves of absence, with eligibility and duration dependent on circumstances and applicable factors
• Paid time off for eligible full-time and part-time employees, depending on work location, employment status, pay classification, and service
• Incentive pay for certain eligible roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed