Field Functionality Technician

Best Buy • San Bernardino, CA

10d

About The Position

The Field Functionality Technician is the level 3 functionality expert for electronic demonstration displays in Best Buy retail stores within an assigned area. The role handles escalations involving store displays and IT infrastructure and performs complex, advanced repairs requiring significant experience, training, tools, and knowledge. The technician follows Best Buy Technology Group cabling and device standards, project reporting and turnover requirements, and follow-up procedures through completion. The role also supports Premium Audio and Magnolia Design Center functionality by installing advanced audio/video systems and distribution racks and making monthly changes to advanced experiential displays using Savant programming knowledge. The technician ensures company IT assets are properly managed and returned according to standard operating procedures.

The role supports a positive customer experience by building relationships and providing solutions tailored to customer needs. It responds to escalations by the next business day, provides retail partners with detailed troubleshooting information, and helps ensure standard operating procedures are followed. The technician builds relationships with store, district, and market teams, mentors project teams on functionality procedures, and provides feedback to improve processes.

Best Buy describes its workplace as inclusive of people from all backgrounds and identities, with a commitment to reflecting the communities it serves and supporting employees’ ability to contribute authentically. Travel is required and may take up to 50% of the year. The role may require dayside, overnight, and weekend shifts.

Requirements

• At least 2 years of experience troubleshooting and repairing electronic displays and other technical components.
• Ability to safely use small hand tools, light-duty power tools, and other in-house equipment.
• Strong written and verbal communication skills.
• Current, valid driver's license.
• Maintain a driving record that meets Best Buy safety standards.
• Live within the defined geographical location for the team.
• Be eligible for and maintain a Best Buy corporate credit card in good standing, including for booking travel and submitting business expenses for reimbursement.
• Ability to work dayside, overnight, and weekend shifts when required.
• Ability to lift objects up to 50 pounds.
• Ability to travel; travel may take up to 50% of the year.

Nice To Haves

• At least 2 years of project management and/or retail leadership experience.
• Experience with problem solving, communication, and priority setting.
• Experience demonstrating driving results, customer focus, integrity, trust, and ethics.

Responsibilities

• Build relationships and provide solutions that support a positive customer experience.
• Provide next-business-day responses to escalations.
• Send detailed troubleshooting information by email when retail partners escalate issues.
• Ensure retail partners follow standard operating procedures and work with market partners.
• Troubleshoot, repair, and maintain low-voltage displays, associated systems, and new and existing company electronic systems.
• Perform regular system checks, including checks of local off-air signals and physical inventory port functionality.
• Handle complex technology work, including installation of horizontal and backbone cabling.
• Build relationships with store, district, and market teams.
• Mentor project teams by modeling and coaching functionality standard operating procedures.
• Provide detailed updates to partners and quality feedback to improve existing processes.
• Support Premium Audio and Magnolia Design Center functionality.
• Install advanced audio/video systems and distribution racks, and make monthly changes to advanced experiential displays requiring Savant programming knowledge.
• Manage company IT assets and ensure they are returned according to standard operating procedures.
• Follow BBTG cabling and device standards, project reporting deliverables, project turnover requirements, and follow-up procedures through completion.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leave of absence options and potential pay sources, subject to eligibility.
• Paid time off for eligible employees, based on work location, employment status, salary or hourly status, and years of service.
• Incentive pay may be available for certain roles, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed