Field Functionality Technician
About The Position
The Field Functionality Technician is the level 3 functionality expert for electronic demonstration displays in Best Buy retail stores within an assigned area, handling escalations involving store displays and IT infrastructure. The role performs complex, advanced repairs requiring significant experience, training, tools, and technical knowledge. It follows Best Buy Technology Group (BBTG) cabling and device standards, project reporting deliverables, project turnover, and follow-up through completion. The technician supports Premium Audio and Magnolia Design Center functionality, installs advanced audio/video systems and distribution racks, and makes monthly changes to advanced experiential displays that require Savant programming knowledge. The role also ensures company IT assets are managed and returned according to standard operating procedures. The position builds relationships with retail partners and customers, responds to escalations by the next business day, troubleshoots and maintains low-voltage displays and electronic systems, and supports project teams through mentorship and coaching. Travel is required and may account for up to 50% of the year. The role may require dayside, overnight, and weekend shifts.
Requirements
- At least 2 years of experience troubleshooting and repairing electronic displays and other technical components.
- Ability to safely use small hand tools, light-duty power tools, and other in-house equipment.
- Strong written and verbal communication skills.
- Current, valid driver's license.
- Maintain a driving record that meets Best Buy safety standards.
- Live within the defined geographical location for the team.
- Be eligible for and maintain a Best Buy corporate credit card in good standing, including for booking travel and submitting business expenses for reimbursement.
- Ability to work dayside, overnight, and weekend shifts when required.
- Ability to lift objects up to 50 pounds.
- Willingness and ability to travel, potentially up to 50% of the year.
Nice To Haves
- At least 2 years of project management and/or retail leadership experience.
- Experience with problem solving, communication, and priority setting.
- Experience demonstrating results, customer focus, integrity, trust, and ethics.
Responsibilities
- Build relationships with customers and provide solutions to their needs to drive a positive customer experience.
- Provide next-business-day responses to escalations.
- Send detailed troubleshooting information by email when retail escalates issues.
- Ensure retail partners follow standard operating procedures and work with market partners.
- Troubleshoot, repair, and maintain low-voltage displays, associated systems, and new and existing company electronic systems.
- Perform regular system checks, including local off-air signal and physical inventory port functionality.
- Handle complex technology work, including installation of horizontal and backbone cabling.
- Build relationships with store, district, and market teams.
- Mentor project teams by modeling and coaching functionality standard operating procedures.
- Provide detailed updates to partners and quality feedback to improve processes.
- Install advanced audio/video systems and distribution racks, and perform monthly changes to advanced experiential displays requiring Savant programming knowledge.
- Manage company IT assets and ensure they are returned according to standard operating procedures.
- Follow BBTG cabling and device standards, project reporting deliverables, project turnover procedures, and follow-up requirements.
Benefits
- Competitive pay
- Employee discount
- Financial savings and retirement resources
- Support for physical and mental well-being
- Leaves of absence and potential pay sources, subject to eligibility
- Paid time off for eligible full-time and part-time employees, based on applicable factors
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
