Field Engineering Specialist - Los Angeles, CA
About The Position
Roche Support Network is dedicated to providing exceptional customer support. The Field Engineering Specialist travels within an assigned territory to provide technical repair and installation services for assigned Roche product lines and support laboratory customers. The role includes routine technical support, on-site service, repairs, installations, and preventative maintenance. The specialist serves as a customer contact for technical and service-related issues, diagnoses and resolves mechanical, hardware, software, and system failures, documents activities, contributes to quality improvement, and focuses on maximizing customer satisfaction. This is a field-based role requiring daily travel and up to 30% overnight travel. The service region includes Orange County, Northern and Central Los Angeles County, and Ventura County; the ideal candidate resides within the region. Relocation benefits are not available. The expected salary range for the California primary location is $74,600 to $138,600. Actual pay depends on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. The position also qualifies for benefits detailed at the link provided in the posting.
Requirements
- High school diploma and 2 years of technical school, or equivalent military training or work experience.
- Five years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking; alternatively, a bachelor's degree in a relevant field with 1–2 years of progressive experience.
- Successful completion of training or certification as defined by RD Services Leadership and policy.
- Ability to travel, including overnight travel.
- Ability to provide after-hours support and work on weekends or holidays.
- Strong customer relationship skills.
Nice To Haves
- Eight or more years of progressive experience, or a bachelor's degree in a relevant field plus 4 or more years of progressive experience.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- Ability to serve as an internal technical resource.
Responsibilities
- Provide technical repair and installation services for assigned Roche product lines.
- Provide routine technical support and on-site service to laboratory customers in the assigned territory.
- Perform preventative maintenance.
- Serve as a customer contact for technical and service-related issues.
- Diagnose and resolve mechanical, hardware, software, and system failures.
- Document service activities.
- Contribute to quality improvement.
- Focus on maximizing customer satisfaction.
- Provide support after hours and on weekends or holidays, as needed.
Benefits
- A discretionary annual bonus may be available based on individual and Company performance.
- Benefits are available as detailed at the link provided in the job posting.
- Relocation benefits are not available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
