Field Engineer II

Acuative•Fairfield, NJ

5d•Onsite

About The Position

Acuative is seeking a Field Service Technician to provide installation and maintenance services for voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware. The successful candidate will spend most of their time covering an assigned market area and must be willing to travel to new locations, including assignments four or more hours away. Technicians may work alone and are guaranteed 40 hours of pay per week, even when not dispatched for 40 hours. This is a full-time, benefits-eligible position that includes a company vehicle, gas card, inventory, and paid training. Training may cover routers, switches, rack and stack, structured cabling, and other topics. Selected candidates also receive job-specific paid training and support, and must attend a hardware and cabling training course at Acuative’s Global Technology Center in Strongsville, Ohio. Applicants must have a clear driver’s license with no more than four points, be vaccinated against COVID-19, and be willing to work mostly Monday through Friday. Overtime and after-hours call-out pay may be available. On-call, after-hours, and weekend work may be required. Candidates must be able to lift up to 50 pounds above their head and climb a ladder. Acuative is a drug-free workplace.

Requirements

Valid driver’s license with a good driving record; the introductory requirements specify no more than four points.
COVID-19 vaccination.
Willingness to travel, including to assignments that may be four or more hours away.
Willingness to work mostly Monday through Friday and, when required, on-call, after-hours, and weekends.
Ability to lift up to 50 pounds above head and climb a ladder; work on ladders and lifts where required.
Ability to follow detailed job documents.
Associate degree in Information Technology or equivalent experience.
Selected candidates must attend a hardware and cabling training course at Acuative’s Global Technology Center in Strongsville, Ohio.

Nice To Haves

Working knowledge of networking hardware and topologies.
Familiarity with Cisco networking products and Cisco CLI.
Understanding of VOIP, PBX, and key systems, with hands-on hardware and troubleshooting capability.
Knowledge of computer hardware and ability to provide desktop PC and/or server break/fix support.
Experience physically installing routers, switches, wireless access points, servers, POS systems, digital signage systems, and related peripheral equipment.
Ability to provide configuration support through console and remote applications.
Experience with LEC circuit identification and extensions.
Familiarity with cabling standards and ability to pull and terminate cabling in varied customer environments.
Ability to operate basic power tools such as drills and saws.
Working knowledge of Microsoft Office applications, including Excel and Word.
Experience installing LEO satellite equipment, such as Starlink, and/or fixed wireless antennas.
CompTIA, Cisco, cabling, and PBX system certifications.

Responsibilities

Install and maintain networking hardware, including routers, switches, and wireless access points.
Install and maintain telephony equipment and circuits.
Install and support retail technology systems, including point-of-sale systems, digital signage, and video surveillance systems.
Perform circuit extensions and structured cabling.
Conduct site surveys and site audits.
Install Low Earth Orbit satellite receivers, cables, and hardware.
Install fixed wireless antennas, cables, and hardware.
Submit all job-related documents and deliverables accurately and on time.
Maintain the company vehicle, inventory, and tools to departmental standards.
Travel as needed to meet customer service-level agreements.