Field Engineer II

Acuative•Minneapolis, MN

11d

About The Position

Acuative is seeking a Field Service Technician to provide installation and maintenance services for voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware. The technician will spend most of their time covering an assigned market area, with some service tickets potentially requiring travel four or more hours away. The role often involves working alone and requires travel as needed to meet customer SLAs. This is a full-time, benefits-eligible position. Acuative provides a company vehicle, gas card, inventory, paid training, and support for routed jobs. Training may cover routers, switches, rack and stack, and structured cabling. Technicians are guaranteed 40 hours of pay per week even if they are not dispatched for 40 hours. The position is mostly Monday through Friday, with potential overtime and after-hours call-out pay. After-hours and weekend work may be required. Applicants must have a clear driver's license with no more than four points, be Covid-19 vaccinated, and be able to lift up to 50 pounds overhead and climb a ladder. Acuative is a drug-free workplace. Selected candidates must attend a hardware and cabling training course at the Global Technology Center in Strongsville, Ohio.

Requirements

Valid driver's license with a good driving record; the introductory requirements specify no more than four points.
Covid-19 vaccination.
Ability to lift up to 50 pounds above the head and climb a ladder.
Willingness to travel, including to service tickets that may be four or more hours away.
Willingness to work mostly Monday through Friday, with possible overtime, after-hours call-outs, and weekend work.
Associate degree in Information Technology or equivalent experience.
Ability to follow detailed job documents.
Selected candidates must attend a hardware and cabling training course in Strongsville, Ohio.

Nice To Haves

Working knowledge of networking hardware and topologies.
Familiarity with Cisco networking products and Cisco CLI.
Understanding of VOIP, PBX, and key systems, with hands-on hardware and troubleshooting ability.
Knowledge of computer hardware and ability to provide desktop PC and/or server break/fix support.
Experience physically installing routers, switches, WAPs, servers, POS systems, digital signage systems, and related peripheral equipment.
Ability to configure technology platforms using console and remote applications.
Experience with LEC circuit identification and extensions.
Familiarity with cabling standards and ability to pull and terminate cabling in varied customer environments.
Ability to operate basic power tools, including drills and saws.
Ability to work on ladders and lifts where required.
Working knowledge of Microsoft Office applications, including Excel and Word.
Experience installing LEO satellites such as Starlink and/or fixed wireless antennas.
CompTIA, Cisco, cabling, and PBX system certifications.

Responsibilities

Install and maintain networking hardware, including routers, switches, and WAPs.
Install and maintain telephony equipment and circuits.
Install and support retail technology systems, including POS, digital signage, and video surveillance systems.
Perform circuit extensions and structured cabling.
Conduct site surveys and site audits.
Install LEO satellite receivers, cables, and hardware.
Install fixed wireless antennas, cables, and hardware.
Submit all job-related documents and deliverables accurately and on time.
Maintain the company vehicle, inventory, and tools to departmental standards.
Travel as needed to meet customer SLAs.