Field Engineer II

Acuative•Peoria, IL

11d

About The Position

Acuative is hiring a Field Service Technician to provide installation and maintenance services for voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware. The technician will spend most of their time covering an assigned market area, with service tickets sometimes located four or more hours away. The role involves working independently and traveling as needed to meet customer service-level agreements. Selected candidates receive paid training and job-specific support, including training in routers, switches, rack and stack, and structured cabling. Technicians are guaranteed 40 hours of pay per week, even when not dispatched for all 40 hours. The full-time, benefits-eligible position includes a company vehicle, gas card, and inventory.

Requirements

Have a clear driver's license with no more than 4 points; the qualifications also specify a valid driver's license with a good driving record.
Be vaccinated against Covid-19.
Be willing to travel as needed, including to jobs that may be four or more hours away, to meet customer SLAs.
Be willing to work mostly Monday through Friday, with possible overtime, after-hours call-outs, and weekend work.
Be able to work alone.
Be able to lift up to 50 pounds above the head and climb a ladder.
Be able to follow detailed job documents.
Hold an associate degree in Information Technology or have equivalent experience.
Attend a hardware and cabling training course at Acuative's Global Technology Center in Strongsville, Ohio.

Nice To Haves

Working knowledge of networking hardware and topologies.
Familiarity with Cisco networking products and interfacing through Cisco CLI.
Understanding of VOIP, PBX, and key systems, with hands-on hardware and troubleshooting capability.
Knowledge of computer hardware and ability to provide break/fix support for desktop PCs and/or servers.
Experience physically installing routers, switches, wireless access points, servers, POS systems, digital signage, and associated peripheral equipment.
Ability to provide configuration support for technology platforms through console and remote applications.
Experience with LEC circuit identification and extensions.
Familiarity with cabling standards and ability to pull and terminate cabling in varied customer environments.
Ability to operate basic power tools such as drills and saws.
Ability to work on ladders and lifts where required.
Working knowledge of Microsoft Office applications, including Excel and Word.
CompTIA, Cisco, cabling, or PBX system certifications.
Experience installing LEO satellites such as Starlink and/or fixed wireless antennas.

Responsibilities

Install and maintain networking hardware, including routers, switches, and wireless access points.
Install and maintain telephony equipment and circuits.
Install and support retail technology systems, including POS, digital signage, and video surveillance systems.
Perform circuit extensions and structured cabling.
Conduct site surveys and site audits.
Install LEO satellite receivers, cables, and hardware.
Install fixed wireless antennas, cables, and hardware.
Submit all job-related documents and deliverables accurately and on time.
Maintain the company vehicle, inventory, and tools to departmental standards.