Field Engineer II

Acuative•Lubbock, TX

11d

About The Position

Acuative is seeking a dependable, hands-on Field Service Technician to install, maintain, troubleshoot, and provide Smart Hands support for network and technology infrastructure at customer locations. The work spans network, communications, computing, retail technology, and low-voltage infrastructure. Technicians perform physical installation, cabling, testing, troubleshooting, and equipment replacement, coordinating with remote Network Operations Centers (NOCs), engineers, project coordinators, and customer technical teams when configuration or advanced troubleshooting is needed. The position covers an assigned market area, but work may require travel to locations four or more hours away to meet customer needs and SLAs. Technicians generally work Monday through Friday, with possible overtime, after-hours call-outs, and weekend work. The role often involves working alone and may require working from a ladder or lift at heights of 30 feet or more. Acuative provides paid training and technical support, a company vehicle, gas card, and inventory. Technicians are guaranteed 40 hours of pay per week, even when not dispatched for 40 hours. This is a full-time, benefits-eligible position. Candidates must have a clear driver's license with no more than four points, be vaccinated against COVID-19, lift up to 50 pounds above their head, and be willing to travel as needed. Acuative is a drug-free workplace.

Requirements

Valid driver's license and a good driving record; eligibility requirements specify a clear license with no more than four points.
COVID-19 vaccination.
Ability and willingness to travel as needed, including to assignments four or more hours away.
Ability to lift up to 50 pounds above the head and work from a ladder or lift at heights of 30 feet or more.
Willingness to work mostly Monday through Friday, with possible overtime, after-hours call-outs, and weekend work.
Associate's degree in information technology or equivalent experience.
Solid technical foundation, mechanical aptitude, good judgment, willingness to learn, and ability to work through unfamiliar problems.
Ability to work independently, communicate professionally, follow detailed job documents, and take ownership of assignments.
Ability to determine when to troubleshoot independently, involve remote technical resources, or obtain approval before making a change.

Nice To Haves

Prior experience in IT field services, telecommunications, networking, structured cabling, computer hardware, electronics, or a related technical field.
Working knowledge of networking hardware and topologies.
Ability to identify and work with routers, switches, wireless access points, firewalls, cellular gateways, modems, servers, telecommunications circuits, and related hardware.
Basic understanding of telecommunications circuits, demarcation points, circuit extensions, and connectivity troubleshooting.
Knowledge of computer hardware and ability to provide break/fix support for desktop PCs and/or servers.
Experience installing routers, switches, wireless access points, servers, POS systems, digital signage systems, and peripheral equipment.
Ability to provide configuration support for technology platforms through console and remote applications.
Understanding of VOIP, PBX, or key systems and ability to provide hands-on hardware and troubleshooting support.
Experience with LEC circuit identification and extensions.
Familiarity with cabling standards and ability to pull and terminate cabling in varied customer environments.
Ability to operate basic power tools, such as drills and saws.
Experience installing LEO satellite equipment, such as Starlink, and/or fixed wireless antennas.
Working knowledge of Microsoft Office applications, especially Excel and Word.
CompTIA networking, Cisco, cabling, BICSI, satellite, PBX, or VoIP system certifications.
Willingness to attend a hardware and cabling training course at Acuative's Global Technology Center in Strongsville, Ohio.

Responsibilities

Install, replace, relocate, rack, stack, mount, and provide Smart Hands support for routers, switches, wireless access points, firewalls, cellular gateways, SD-WAN equipment, servers, circuits, telephony, and other network-based hardware.
Perform physical installation and equipment replacement across technology platforms, including circuit extensions, structured cabling, fixed wireless, and Low Earth Orbit (LEO) satellite solutions.
Perform equipment cutovers and migrations in coordination with remote engineers, NOCs, project teams, and customer technical resources.
Locate, identify, label, and document telecommunications circuits, circuit IDs, demarcation points, network equipment, ports, cabling, and related infrastructure.
Troubleshoot copper cabling and connectivity using cable testers, toner/probe sets, and related tools; perform circuit extensions and other low-voltage cabling work as required.
Conduct site surveys and audits to document existing infrastructure, equipment, cabling, power availability, installation requirements, and site conditions.
Install LEO satellite and fixed wireless equipment, including exterior mounts, antennas, cable routing between exterior and interior locations, and indoor network equipment.
Carry and position tools, networking equipment, mounting hardware, ladders, satellite installation components, ballast or cinder blocks, and other materials needed for field installations.
Complete job deliverables accurately and on time, including photographs, ticket notes, equipment and serial-number details, Excel survey forms, sign-off documents, installation checklists, test results, and customer-specific forms or applications.
Maintain assigned company vehicle, inventory, tools, test equipment, and safety equipment according to departmental standards.
Travel as needed to provide installation and maintenance services and meet customer SLAs.
Work independently in the field, communicate professionally, take ownership of assignments, and engage remote technical resources or seek approval when appropriate.