Field Engineer II

Acuative•Bloomington, IN

About The Position

Acuative is seeking a Field Engineer II to provide installation and maintenance services for voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware. The position primarily covers an assigned market area, but may require travel to jobs four or more hours away to meet customer service-level agreements. Technicians may work alone and receive paid training and support for routed jobs, including training in routers, switches, rack and stack, and structured cabling. Technicians are guaranteed 40 hours of pay per week even if they are not dispatched for 40 hours. The role includes a company vehicle, gas card, inventory, and training. Candidates must have a clear driver's license with no more than four points and be vaccinated against COVID-19. The position is mostly Monday through Friday, with possible overtime, after-hours call-outs, and weekend work. Acuative is a drug-free workplace.

Requirements

Have a valid driver's license and good driving record; the role summary specifies no more than four license points.
Have a COVID-19 vaccination.
Be willing to travel as needed, including to jobs four or more hours away, to meet customer service-level agreements.
Be willing to work mostly Monday through Friday and as needed on-call, after hours, and weekends.
Be able to lift up to 50 pounds above the head and climb a ladder.
Be able to work alone.
Have an associate degree in Information Technology or equivalent experience.

Nice To Haves

Working knowledge of networking hardware and topologies.
Familiarity with Cisco networking products and Cisco CLI.
Understanding of VOIP, PBX, and key systems, with hands-on hardware and troubleshooting ability.
Knowledge of computer hardware and ability to provide break/fix support for desktop PCs and/or servers.
Experience physically installing routers, switches, wireless access points, servers, POS systems, digital signage systems, and associated peripheral equipment.
Ability to provide configuration support for technology platforms through console and remote applications.
Experience with LEC circuit identification and extensions.
Familiarity with cabling standards and ability to pull and terminate cables in varied customer environments.
Ability to operate basic power tools, such as drills and saws.
Ability to work on ladders and lifts where required.
Working knowledge of Microsoft Office applications, including Excel and Word.
Ability to follow detailed job documents.
Experience installing Low Earth Orbit satellite equipment, such as Starlink, and/or fixed wireless antennas.
CompTIA, Cisco, cabling, or PBX system certifications.

Responsibilities

Install and maintain networking hardware, including routers, switches, and wireless access points.
Install and maintain telephony equipment and circuits.
Install and support retail technology systems, including point-of-sale systems, digital signage, and video surveillance systems.
Perform circuit extensions and structured cabling.
Conduct site surveys and site audits.
Install Low Earth Orbit satellite receivers, cables, and hardware.
Install fixed wireless antennas, cables, and hardware.
Submit accurate and timely job-related documents and deliverables.
Maintain the company vehicle, inventory, and tools to departmental standards.