Field Engineer II

Acuative•Medford, OR

13d

About The Position

Acuative is hiring a Field Service Technician to provide installation and maintenance services for voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware. The technician will spend most of their time covering an assigned market area and may be routed to sites four or more hours away. The position often involves working alone and requires travel as needed to meet customer service-level agreements. This is a full-time, benefits-eligible position. Acuative provides a company vehicle, gas card, inventory, paid training, and job-specific support. Training includes topics such as routers, switches, rack and stack, and structured cabling. Technicians are guaranteed 40 hours of pay per week, even if they are not dispatched for 40 hours. The role generally involves Monday through Friday work, with possible overtime, after-hours callouts, and weekend work. Candidates must have a clear driving record with no more than four points, be vaccinated against COVID-19, and be able to lift up to 50 pounds overhead and climb a ladder. Acuative is a drug-free workplace. Selected candidates must attend a hardware and cabling training course at the Global Technology Center in Strongsville, Ohio.

Requirements

Valid driver's license and good driving record; the introductory requirements specify no more than four points.
COVID-19 vaccination.
Willingness to travel, including to assignments that may be four or more hours away.
Ability to work independently, often alone.
Ability to lift up to 50 pounds overhead and climb a ladder.
Willingness to work mostly Monday through Friday, with possible overtime, after-hours callouts, and weekend work.
Associate degree in Information Technology or equivalent experience.
Ability to follow detailed job documents.
Willingness to attend a hardware and cabling training course in Strongsville, Ohio.

Nice To Haves

Working knowledge of networking hardware and topologies.
Familiarity with Cisco networking products and the Cisco command-line interface.
Understanding of VOIP, PBX, and key systems, with hands-on hardware and troubleshooting ability.
Knowledge of computer hardware and ability to provide desktop PC and/or server break/fix support.
Experience physically installing routers, switches, wireless access points, servers, point-of-sale systems, digital signage systems, and related peripheral equipment.
Ability to configure technology platforms using console and remote applications.
Experience with LEC circuit identification and extensions.
Familiarity with cabling standards and ability to pull and terminate cabling in varied customer environments.
Ability to operate basic power tools, including drills and saws.
Ability to work on ladders and lifts where required.
Working knowledge of Microsoft Office applications, including Excel and Word.
CompTIA, Cisco, cabling, or PBX system certifications.
Experience installing Low Earth Orbit satellite equipment, such as Starlink, and/or fixed wireless antennas.

Responsibilities

Install and maintain networking hardware, including routers, switches, and wireless access points.
Install and maintain telephony equipment and circuits.
Install and support retail technology systems, including point-of-sale systems, digital signage, and video surveillance systems.
Perform circuit extensions and structured cabling work.
Conduct site surveys and site audits.
Install Low Earth Orbit satellite receivers, cables, and hardware.
Install fixed wireless antennas, cables, and hardware.
Submit all job-related documents and deliverables accurately and on time.
Maintain the company vehicle, inventory, and tools according to departmental standards.
Travel as needed to meet customer service-level agreements.