Field Engineer II

Acuative•Springfield, IL

11d•Onsite

About The Position

Acuative is seeking a Field Service Technician to provide installation and maintenance services for voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware. The role primarily covers an assigned market area, but work may involve travel to locations four or more hours away to meet customer service-level agreements. Technicians may work independently and receive paid training and job-specific support. The position guarantees 40 hours of pay per week, even when the technician is not dispatched for 40 hours. It is full-time and benefits-eligible, with a company vehicle, gas card, inventory, and tools. Paid training covers topics including routers, switches, rack and stack, and structured cabling. Candidates must have a clear driver's license with no more than four points, be Covid-19 vaccinated, and be able to lift up to 50 pounds overhead and climb a ladder. Work is mostly Monday through Friday, with possible overtime, after-hours callouts, and weekend work. Acuative is a drug-free workplace.

Requirements

A valid driver's license and a good driving record; the introductory description specifies no more than four points.
Covid-19 vaccination.
Ability to lift up to 50 pounds above the head and climb a ladder.
Willingness to travel, including to assignments that may be four or more hours away.
Willingness to work mostly Monday through Friday, with possible overtime, after-hours callouts, and weekend work.
Associate degree in Information Technology or equivalent experience.
Ability to work independently and follow detailed job documents.
Must attend a hardware and cabling training course at Acuative's Global Technology Center in Strongsville, Ohio.

Nice To Haves

Working knowledge of networking hardware and topologies.
Familiarity with Cisco networking products and Cisco CLI.
Understanding of VOIP, PBX, and key systems, with hands-on hardware and troubleshooting ability.
Knowledge of computer hardware and ability to provide desktop PC and/or server break/fix support.
Experience physically installing routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment.
Ability to configure technology platforms using console and remote applications.
Experience with LEC circuit identification and extensions.
Familiarity with cabling standards and ability to pull and terminate cabling in varied customer environments.
Ability to operate basic power tools, such as drills and saws.
Ability to work on ladders and lifts where required.
Working knowledge of Microsoft Office applications, including Excel and Word.
Experience installing LEO satellite equipment, such as Starlink, and/or fixed wireless antennas.
CompTIA, Cisco, cabling, and PBX system certifications.

Responsibilities

Install and maintain networking hardware, including routers, switches, and wireless access points (WAPs).
Install and maintain telephony equipment and circuits.
Install and support retail technology systems, including POS, digital signage, and video surveillance systems.
Perform circuit extensions and structured cabling.
Conduct site surveys and site audits.
Install Low Earth Orbit (LEO) satellite receivers, cables, and hardware.
Install fixed wireless antennas, cables, and hardware.
Submit all job-related documents and deliverables accurately and on time.
Maintain the company vehicle, inventory, and tools to departmental standards.
Travel as needed to meet customer service-level agreements.