Field Engineer II

Acuative•Rockford, IL

11d

About The Position

Acuative is hiring a Field Engineer II, described in the posting as a Data Center & Route Switch Field Service Technician. The role provides installation and maintenance services for voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware across an assigned market area. Technicians may travel to job sites four or more hours away and must be willing to travel as needed to meet customer SLAs. The position often involves working alone. The role is full-time and benefits eligible, with a company vehicle, gas card, inventory, and paid training and support for routed jobs. Training includes topics such as routers, switches, rack and stack, and structured cabling. Technicians are guaranteed 40 hours of pay per week even if they are not dispatched for 40 hours. The position is mostly Monday through Friday, with opportunities for overtime and call-out pay after hours; on-call, after-hours, and weekend work may be required. Candidates must have a clear driver’s license with no more than four points, be Covid-19 vaccinated, be able to lift up to 50 pounds overhead, and climb a ladder. The role is in a drug-free workplace. Selected candidates must attend a hardware and cabling training course at Acuative’s Global Technology Center in Strongsville, Ohio.

Requirements

Valid driver’s license and good driving record; the introductory requirements specify no more than four points.
Covid-19 vaccination.
Ability to lift up to 50 pounds overhead and climb a ladder.
Willingness to travel as needed, including to job sites four or more hours away, to meet customer SLAs.
Ability to work alone when required.
Associate degree in Information Technology or equivalent experience.
Selected candidates must attend a hardware and cabling training course at the Global Technology Center in Strongsville, Ohio.

Nice To Haves

Working knowledge of networking hardware and topologies.
Familiarity with Cisco networking products and interfacing through Cisco CLI.
Understanding of VOIP, PBX, and key systems, with hands-on hardware and troubleshooting capability.
Knowledge of computer hardware and ability to provide break/fix support for desktop PCs and/or servers.
Experience physically installing routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment.
Ability to configure technology platforms through console and remote applications.
Experience with LEC circuit identification and extensions.
Familiarity with cabling standards and ability to pull and terminate cabling in varied customer environments.
Ability to operate basic power tools such as drills and saws.
Ability to work on ladders and lifts where required.
Working knowledge of Microsoft Office applications, including Excel and Word.
Ability to follow detailed job documents.
Experience installing LEO satellites such as Starlink and/or fixed wireless antennas.
CompTIA, Cisco, cabling, and PBX system certifications.

Responsibilities

Install and maintain networking hardware, including routers, switches, and WAPs.
Install and maintain telephony equipment and circuits.
Install and support retail technology systems, including POS, digital signage, and video surveillance systems.
Perform circuit extensions and structured cabling.
Conduct site surveys and site audits.
Install LEO satellite receivers, cables, and hardware.
Install fixed wireless antennas, cables, and hardware.
Submit all job-related documents and deliverables accurately and on time.
Maintain the company vehicle, inventory, and tools to departmental standards.
Provide installation and maintenance services for voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware.