Field Director of Hospice Aide Services

Tapestry Hospice • Cartersville, GA

3d • Onsite

About The Position

The Field Director of Hospice Aide Services leads and oversees all Hospice Aides and Certified Nursing Assistants (CNAs) across the organization. The role is responsible for staff development, quality management, performance improvement, and workforce development, and serves as a primary liaison among hospice leadership, facility management, Directors of Nursing, clinical teams, patients, and families. The Director reports directly to the CEO and collaborates with the Director of Clinical Services on strategic initiatives, staffing excellence, employee engagement, and patient outcomes.

The position is based in Cartersville, Georgia, with travel throughout assigned service areas and partner facilities. It is suited to a compassionate, service-oriented leader who can develop teams, improve processes, build relationships, and maintain high standards of patient care and operational excellence.

Requirements

• Current Georgia LPN license or equivalent nursing licensure/higher credential.
• At least 3 years of clinical healthcare experience.
• At least 2 years of leadership or supervisory experience.
• Valid driver's license, reliable transportation, and auto insurance.
• Current CPR certification.
• Ability to travel throughout assigned service areas and partner facilities.
• Strong leadership, communication, and organizational skills.
• Ability to mentor, coach, and develop healthcare staff.

Nice To Haves

• Hospice, home health, long-term care, or related healthcare experience.
• Hospice leadership experience.
• Home health leadership experience.
• Long-term care leadership experience.
• Experience supervising Certified Nursing Assistants (CNAs).
• Experience conducting employee coaching, training, and performance management.
• Working knowledge of EMR systems and Microsoft Office applications.
• Strong relationship-building and conflict resolution skills.

Responsibilities

• Lead, supervise, and support Hospice Aides and CNAs throughout the organization.
• Develop and maintain departmental standards, policies, workflows, and performance expectations.
• Coordinate recruitment, onboarding, retention, and employee engagement initiatives.
• Conduct field visits, facility rounds, ride-alongs, and performance observations.
• Oversee staff training, competency validation, orientation, and continuing education programs.
• Partner with facility leadership, Directors of Nursing, Clinical Managers, and care teams.
• Monitor quality assurance, documentation compliance, and regulatory requirements.
• Assist with staffing strategies, workforce planning, and resource allocation.
• Participate in QAPI initiatives and performance improvement efforts.
• Analyze trends, identify improvement opportunities, and implement corrective action plans.
• Promote accountability, teamwork, compassion, and professional development.
• Support organizational growth and operational excellence across service areas.

Benefits

• Competitive benefits package and compensation.
• Health, dental, and vision insurance.
• Life insurance.
• Short-term and long-term disability coverage.
• Three weeks of paid time off.
• 401(k) with company match up to 6% after 90 days.
• Mileage reimbursement.
• Cell phone reimbursement.
• Paid self-care day with $100 to celebrate the employee.
• Employee referral program.
• Tuition reimbursement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed