Field Customer Engineer

Tanium

About The Position

Field Customer Engineers (FCEs) are pre-sales technical experts who execute Proof of Value (POV) engagements, demonstrating the Tanium platform against customer business objectives and proving time to value. They guide POVs from co-creating and reviewing success criteria through execution and the technical win, serving as trusted advisors to customers and go-to-market teams. FCEs also develop reusable, standardized POV workflows and use cases to create an efficient and consistent experience across evaluations. They work closely with Solution Engineers, Directors of Strategic Accounts, Customer Success Managers, Domain Architects, and customers to align each POV with business objectives and position it for conversion. The role includes operationalizing new product releases into POV-ready use cases, measuring and improving POV effectiveness, and sharing field feedback and customer learnings. The position requires an expected 10% travel. Tanium provides annual base salary, equity awards, and a benefits package. All roles have access to Tanium Confidential Information and are subject to requirements concerning protection of information and assets and compliance with company policies and applicable agreements.

Requirements

At least 3 years of experience with Tanium as a customer, Solution Engineer, TAM, or in a related role.
Excellent communication and customer engagement skills, including the ability to lead technical sessions and present outcomes to stakeholders at all levels.
Deep working knowledge of the Tanium platform across endpoint management and security use cases.
Ability to learn new concepts quickly and apply them in customer-facing engagements.
Experience executing or supporting POVs, POCs, pilots, or similar customer-facing technical evaluations.
Strong technical foundation, including enterprise IT environments, endpoint operations, and scripting or automation skills.
Data-driven and operationally minded, with systematic problem-solving skills.
Initiative, motivation, dependability, and a positive attitude.
Team-oriented approach and ability to work effectively as part of a broader account team.
Willingness to go above and beyond for customers.
Excellent oral and written communication skills.
High ethics and integrity.
Ability to work in a fast-paced, changing environment.
Expected to travel 10% of the time.

Responsibilities

Own and execute Proof of Value engagements, defining success criteria with the account team and customer that map to business objectives.
Configure and demonstrate the Tanium platform for customer priority use cases and prove time to value.
Guide customer stakeholders during POVs, anticipate and resolve blockers, and keep engagements on schedule.
Present POV outcomes against agreed success criteria to technical and executive stakeholders to secure the technical win.
Create and maintain standardized POV workflows, use cases, and runbooks.
Operationalize new product releases into POV-ready use cases.
Measure and improve POV effectiveness, time to value, and conversion, and incorporate engagement learnings into standard assets.
Partner with Solution Engineers, Directors of Strategic Accounts, Customer Success Managers, and Domain Architects to plan, scope, and execute POVs.
Coordinate transitions into and out of the POV stage, including pre-POV planning and post-POV handoff to deployment and Customer Success.
Communicate engagement status, risks, and outcomes proactively to account teams and customer stakeholders.
Identify and communicate product gaps and friction points affecting POV outcomes to the product management team, and advocate for remediation when they affect sales opportunities.
Work with Technical Enablement to develop field capabilities in POV best practices, workflows, and use cases.
Share competitive insights and customer use case learnings with Marketing and the broader field.
Protect Tanium information and other assets and comply with Tanium policies and applicable agreements.