Field Communications Senior Manager

Vertex Pharmaceuticals • Boston, MA

12d • $128,000 - $192,000 • Hybrid

About The Position

The Field Communications Senior Manager develops and executes communication plans that inform, engage, and activate field teams and key stakeholders. The role supports the VP of Strategic Customer Engagement and field sales leaders by driving engagement, supporting pipeline launches, and strengthening collaboration across the kidney field team.

The position develops messaging and manages internal communication channels and content, using field observations and performance data to improve communication effectiveness and field efficiency. It serves as a trusted advisor to business partners and field teams, incorporating field feedback into strategic planning and decision-making. The role also leads selected cross-functional projects and works with marketing, training, internal communications, and other teams to improve field effectiveness and the use of field content.

The role requires strong communication, analytical, and collaboration skills, plus knowledge of sales processes, analytics, and field team dynamics. A bachelor's degree in marketing, communications, or a similar area and typically 5+ years of progressive relevant experience are required. The position is hybrid-eligible or on-site eligible. The posted base salary range is $128,000–$192,000, and the role is eligible for an annual bonus and annual equity awards.

Requirements

• Bachelor's degree in marketing, communications, or a similar area of focus.
• Typically 5+ years of progressive experience in marketing, field leadership, commercial operations, management consulting, or program management within pharma or biotech.
• Strong background in internal communications, field engagement, and commercial strategy.
• Proven ability to develop and execute communication plans that drive organizational success.
• Advanced analytical skills to interpret data and measure communication effectiveness.
• Experience in sales operations, field effectiveness, or a related role, preferably in the pharmaceutical or healthcare industry.
• Exceptional communication skills, including the ability to create clear, actionable updates and performance insights for diverse audiences, particularly field teams.
• Demonstrated success leading cross-functional collaboration and governance, aligning stakeholders, and driving initiatives to completion.
• Strategic thinking and a proactive approach to optimization and continuous improvement.
• Strong understanding of sales processes, analytics, and field team dynamics, with the ability to translate data into actionable insights.
• Proven ability to work cross-functionally and influence teams at multiple levels.

Nice To Haves

• Experience with brand strategy, pipeline product strategy, and launch planning.
• Professional certifications in leadership, project management (e.g., PMP), or advanced communication strategies (e.g., APR).

Responsibilities

• Create high-impact communications and messaging to support kidney field business goals.
• Identify opportunities to optimize communications through field rides, team observations, and performance analysis.
• Work with cross-functional partners to identify, build, and maintain internal communication channels for the field, such as the intranet, SharePoint, and Teams channels.
• Plan, write, and post content for applicable communication channels.
• Analyze readership, determine what is effective, and recommend and implement adjustments.
• Advise business partners and field teams, ensuring field feedback is incorporated into strategic planning and decision-making.
• Lead selected cross-functional projects that enhance field effectiveness, accelerate business, and support pipeline launches.
• Present reports, processes, dashboards, and internal information in a useful and engaging way for field audiences.
• Partner with marketing, training, internal communications, and other teams to share field-informed recommendations that improve or increase use of content developed for field teams.
• Identify and address risks, recommend alternative plans, and influence decisions to position the field for success.

Benefits

• Annual bonus eligibility.
• Annual equity awards.
• Medical, dental, and vision benefits.
• Generous paid time off, including a week-long company shutdown in the summer and winter.
• Educational assistance programs, including student loan repayment.
• Commuting subsidy.
• Matching charitable donations.
• 401(k).
• Inclusive benefits and resources supporting employees' career, financial, family, and wellbeing needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior