Senior Manager, Communications

Kroll • New York, NY

7h • $70,000 - $200,000

About The Position

The Senior Manager, Communications develops and delivers communications that keep employees informed, engaged, and aligned with the organization’s strategy, priorities, and culture. The role partners with senior leaders and stakeholders across the firm to create clear, compelling, and timely communications that support organizational goals and increase employee understanding, engagement, and adoption of key initiatives, particularly change initiatives.

Working with leaders, transformation workstream owners, and communications stakeholders, the Senior Manager develops plans, messages, content, feedback mechanisms, and success measures across multiple initiatives. The role supports leader cascades, coordinates delivery through established channels, and aligns communications plans and messaging across functions, regions, and audience groups. At the IFS L4 level, the Senior Manager independently manages complex assignments and uses data, feedback, and approved AI tools to improve quality and efficiency.

The role serves as a communications partner across IFS functions and manages communications for assigned change initiatives. It develops audience-specific plans and materials, coordinates updates with the integrated Communications calendar, and produces leadership messages, emails, intranet articles, FAQs, presentations, town hall content, talking points, and manager toolkits. The Senior Manager enables sponsors and managers to explain changes consistently, applies discretion to sensitive matters, and follows established review and approval processes.

The position also champions responsible AI and automation optimization within Communications, using approved tools to support research synthesis, drafting, editing, audience adaptation, and feedback analysis while retaining human ownership of facts, tone, and final approvals. It tracks project commitments and dependencies, sets practical measures for reach, understanding, engagement, and adoption, and uses insights to improve communications. The Senior Manager owns the quality and timeliness of assigned workstreams, advises functional and program leaders, promotes collaboration and knowledge sharing, and coaches colleagues.

Requirements

• 5–8 years of experience in internal, corporate, or change communications in a complex organization.
• Experience supporting transformation, value creation, operational change, or cross-functional programs with multiple stakeholders and workstreams.
• Strong writing, editing, and message-development skills, including the ability to simplify technical content and adjust tone for employees, managers, and executives.
• Experience producing leader communications, change materials, and multi-channel content under tight deadlines.
• Practical experience using AI tools to improve communications research, drafting, audience adaptation, workflow efficiency, and insight, with strong human-review and data-handling judgment.
• Strong planning and project management skills, including stakeholder mapping, approvals, risk tracking, and prioritization.
• Ability to use audience feedback and channel data to assess effectiveness and improve delivery.
• Sound judgment, discretion, and confidence advising senior functional stakeholders on sensitive matters.
• High degree of curiosity about innovative tools in communications, including AI, automation, and other technology.
• Bachelor’s degree in communications, journalism, marketing, or a related field, or equivalent professional experience.

Nice To Haves

• Experience in professional services, financial services, or a complex global matrix is preferred.

Responsibilities

• Partner across IFS functions to support priorities and initiatives affecting colleagues or the business.
• Develop audience-specific communications plans and materials that translate technical, policy, or process details into clear messages for employees, managers, and Service Line leaders.
• Coordinate routine and strategic updates with the integrated Communications calendar, identifying dependencies, opportunities to connect messages, and risks of information overload.
• Work with the Internal Communications team and CEO office to prioritize requests when messages or timing overlap.
• Manage communications for assigned change initiatives, explaining the case for change, milestones, decisions, colleague impacts, and required actions.
• Build change communications plans covering stakeholder mapping, audience readiness, sequencing, channels, leader materials, dependencies, and approvals.
• Partner with program and functional owners to verify facts, anticipate concerns, prepare updates and supporting materials, and escalate material risks.
• Draft and edit leadership messages, emails, intranet articles, FAQs, talking points, presentations, town hall content, and manager toolkits to a high editorial standard.
• Recommend channels, formats, and cadence appropriate to audience needs and message sensitivity.
• Equip sponsors and managers to explain changes consistently, respond to likely questions, and gather team feedback.
• Use approved AI tools to support research synthesis, drafting, editing, content variants, FAQs, leader materials, audience segmentation, accessibility adaptation, and analysis of feedback and channel data, while retaining human review and ownership.
• Design reusable prompts, projects, templates, and workflow improvements to reduce repetitive work and improve communications efficiency.
• Evaluate AI output for accuracy, bias, confidentiality, and brand fit, and follow Kroll’s data-handling and AI requirements.
• Maintain an integrated view of assigned Internal Communications projects, tracking deadlines, dependencies, decisions, and stakeholder commitments.
• Set practical measures for reach, understanding, engagement, and adoption where relevant; combine channel data with qualitative feedback and report resulting improvements.
• Share templates, lessons learned, and communications expertise with colleagues.
• Own the quality, timeliness, and consistency of communications within assigned workstreams; resolve complex issues using judgment and escalate material risks.
• Balance audience needs, business priorities, timelines, and resources with operational discipline.
• Apply advanced communications expertise, data, and responsible AI methods to improve quality, scale, and functional service delivery.
• Develop innovative change communications for an organization comprising many legacy businesses.
• Act as a trusted partner to functional and program leaders, anticipate needs, and propose practical solutions.
• Promote collaboration and proactive knowledge sharing across IFS functions, Service Lines, and regions.
• Model accountability, inclusivity, and discretion; coach colleagues and share feedback and tools to strengthen team capability.
• Work independently and collaboratively.

Benefits

• Comprehensive medical, dental, and vision plans.
• Generous paid time off (PTO) and paid company holidays.
• Generous parental and family leave.
• Life insurance, short- and long-term disability coverage, and accident protection.
• Competitive salary structures, performance-based incentives, and merit-based compensation reviews.
• 401(k) plans with company matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior