Field Clinical Specialist, San Francisco West

Terumo•Brisbane, CA

3d•$75,000 - $105,000•Onsite

About The Position

Terumo Medical Corporation is seeking a Field Clinical Specialist to serve as a subject matter expert, providing product support, education, training, and procedural insight on specialty medical devices used in diagnostic and interventional procedures. The role supports physicians and ancillary medical personnel through proctoring, in-services, presentations, and technical training, primarily in clinical and surgical environments. Under minimal direct supervision, the specialist also collaborates with internal teams on product training support, materials, programs, and initiatives, both in the field and, as requested, at the home office or manufacturing facility. This is a field-based position that involves frequent customer visits, daily travel to customer accounts, and approximately 70% overnight travel by car or air. The specialist regularly enters hospitals and other medical facilities and may work in interventional radiology suites, catheterization labs, and operating rooms. The position includes standing for extended periods, following hospital protocols and gowning requirements, and working in areas where ionizing radiation and potential biohazards are present.

Requirements

Technical or professional health-services licensure from an accredited licensing entity, such as RT, RCIS, or RN; or a four-year bachelor's degree in health sciences or a related science field.
At least 3 years of experience in a clinical setting related to peripheral or cardiology care, when qualifying through the bachelor's degree pathway.
At least 3 years of scrubbing experience in a catheterization laboratory or interventional radiology environment.
Strong technical and clinical knowledge of human anatomy and physiology and medical procedural techniques, preferably endovascular and/or cardiac.
Ability to quickly develop thorough knowledge of company products and recommended use.
Ability to respond to customer inquiries with company information and selected reference materials, and analyze product applications or misapplications to diagnose usage-, manufacturing-, or failure-related issues.
Strong interpersonal and analytical skills, training ability, and ability to stay current with technology, company products, and accepted medical practices related to the products and procedural area.
Ability to manage several time-constrained projects simultaneously while educating and supporting internal and external customers.
Ability to present and effectively communicate complex clinical and technical data to people with varying backgrounds and levels of scientific knowledge.
Ability to apply business understanding to clinical support and customer-facing or sales-force interactions.
Ability to drive a personal automobile daily to customer accounts and over long distances as needed.
Ability to meet medical-facility vendor credentialing requirements, including required training, background checks, and proof of immunization.
Ability to access and work in IR suites, catheterization labs, and operating rooms; wear appropriate gowning; stand for extended periods; follow hospital protocols; and be aware of potential bloodborne pathogens.
Knowledge of radiation exposure and protections for work in areas where ionizing radiation is present.
Ability to travel overnight approximately 70% of the time by car and/or air, with occasional weekend travel.

Nice To Haves

Prior experience as a Field Clinical Specialist with a medical device company.

Responsibilities

Train internal and external customers, including physicians, clinicians, and technicians, on the proper technique and use of therapeutic and diagnostic TIS products.
Serve as a company liaison with customers on clinical and technical matters related to company initiatives, projects, and products.
Communicate clinical and technical issues verbally and in writing with marketing and sales teams.
Operate computer simulation equipment and support vessel model units at trade shows, clinical meetings, and PACE-sponsored courses to deliver product and procedural education.
Develop and maintain clinical communications that support, document, and promote appropriate product utilization.
Work with sales, marketing, internal departments, and customers to resolve clinical and technical problems.
Support clinical seminars and medical-society-sponsored symposia and courses.
Visit key customers to evaluate products, maintain customer relationships, gather competitive knowledge, and identify new product concepts or enhancement ideas.
Ensure clinical compatibility among TIS products within the scope of procedural application.
Work with marketing and sales to implement tactics that support strategic and product-related goals, and provide feedback through the Product Performance Reporting process.
Promote appropriate product use consistent with patient safety and intended use.
Maintain compliance with TMC Quality Systems requirements, including promptly forwarding customer complaints to Quality Assurance and ensuring customer-facing promotional messaging and materials are clinically accurate and comply with AdvaMed guidelines and Terumo policy.
Follow regulations and procedures regarding promotional materials, good clinical practices, and Design Control when participating in product development and clinical activities; comply with applicable FDA regulations, international guidelines, and Terumo policies.
Perform other job-related duties as assigned.