Field Clinical Specialist, San Francisco West

Terumo Medical Corporation•San Francisco, CA

2d•Onsite

About The Position

The Field Clinical Specialist serves as a subject matter expert who provides product support, education, training, and clinical insight on the proper use of specialty medical devices in diagnostic and interventional procedures. The role provides technical training in clinical and surgical environments, proctors physicians and ancillary staff, and delivers product and procedure presentations to customers. It also collaborates with internal teams to develop, implement, and maintain product training materials and programs in the field and, as requested, at the home office or manufacturing facility. This is a field-based position serving customers such as physicians, nurses, clinicians, technicians, and other medical personnel. The role involves daily driving to customer accounts, approximately 70% overnight travel by car and/or air, occasional weekend travel, and regular entry into hospitals and other medical facilities, including interventional radiology suites, cath labs, and operating rooms. Work in these areas requires appropriate gowning, prolonged standing, compliance with facility protocols, awareness of biohazards, and knowledge of radiation exposure and protection. The position requires a technical or professional health services license or a relevant bachelor’s degree, along with clinical and procedural experience. Prior experience as a Field Clinical Specialist with a medical device company is preferred.

Requirements

Technical or professional health services licensure from an accredited licensing entity, such as RT, RCIS, or RN; or a four-year bachelor’s degree in health sciences or a science-related field.
At least 3 years of experience in a clinical setting related to peripheral or cardiology procedures.
At least 3 years of scrubbing experience in a cath lab or interventional radiology environment.
Strong technical and clinical knowledge of human anatomy, physiology, and medical procedural techniques, preferably endovascular and/or cardiac.
Ability to quickly gain thorough knowledge of company products and their recommended use.
Ability to address customer inquiries with company information and selected reference materials, and analyze product applications or misapplications to diagnose usage, manufacturing, or product failure issues.
Strong interpersonal and analytical skills, training ability, and ability to stay current with technology, company products, and generally accepted medical practices relevant to the products and procedural area.
Ability to manage multiple time-constrained projects while educating and satisfying internal and external customers.
Ability to present and communicate complex clinical and technical data effectively to people with varying backgrounds and levels of scientific knowledge.
Ability to apply business understanding to clinical support and customer-facing and sales-force interactions.
Ability to drive a personal automobile daily to customer accounts and drive long distances as necessary.
Ability to meet hospital and medical-facility vendor credentialing requirements, which may include training, background checks, and proof of immunization.
Ability to access and work in interventional radiology suites, cath labs, and operating rooms; wear appropriate gowning; stand for long periods; follow facility protocols; and work with awareness of potential blood-borne pathogen hazards.
Knowledge of radiation exposure and protection.

Nice To Haves

Prior experience as a Field Clinical Specialist with a medical device company.

Responsibilities

Train internal and external customers, including physicians, clinicians, and technicians, in the proper techniques and use of therapeutic and diagnostic TIS products.
Serve as a company liaison with customers on clinical and technical matters in support of company initiatives, projects, and products.
Communicate clinical and technical issues verbally and in writing with marketing and sales teams.
Operate computer simulation equipment and support vessel model units at trade shows, local clinical meetings, and PACE-sponsored courses to deliver product and procedure education.
Develop and maintain clinical communications that support, document, and promote appropriate product utilization.
Work with sales, marketing, internal departments, and customers to resolve clinical and technical problems.
Support clinical seminars and medical society-sponsored symposia and courses.
Visit key customers to evaluate products, maintain customer relationships, gain competitive knowledge, and gather new product concepts or product enhancement ideas.
Ensure clinical compatibility among TIS products within the scope of procedural application.
Work with marketing and sales to implement tactics supporting strategic goals and product-related plans, and provide feedback through the Product Performance Reporting process.
Promote appropriate TIS product use in accordance with patient safety and intended use.
Maintain compliance with TMC Quality Systems requirements, promptly recognize and forward customer complaints to Quality Assurance, and ensure promotional messaging and materials are clinically accurate and comply with AdvaMed guidelines and Terumo policy.
Maintain knowledge of and adhere to regulations governing promotional material content and control.
Follow good clinical practice and Design Control procedures when participating in new product development and clinical activities.
Adhere to applicable FDA regulations, international guidelines, and Terumo policies.
Perform other job-related duties as assigned.