Field Claims Representative - Kansas City, Missouri

Acuity Insurance•Kansas City, MO

101d•$75,000 - $150,000

About The Position

Acuity is seeking a Field Claims Representative to investigate claims, record facts, preserve evidence, determine coverage, evaluate liability and exposure, assess subrogation potential, and arrange claim disposition through settlement or denial, including litigation. Duties are carried out frequently in the field and in person. The role handles assigned claims, including claims in other districts as requested, and represents the company professionally while working with customers, field sales, underwriting, and defense attorneys.

Requirements

College degree or equivalent.
At least 5 years of insurance claims experience.
Knowledge of property and casualty claims practices, policies, and procedures.
Good written and verbal communication skills.
Organizational and time-management skills.
Basic understanding of state statutes and case law.
Customer-service orientation.
Efficient use of a laptop and associated software, including email and word processing.
Ability to work independently.
Basic knowledge of anatomy and medical terminology, and ability to interpret medical records and bills.
Valid driver's license and acceptable motor vehicle record to operate a corporate vehicle.

Nice To Haves

Multi-line and/or field adjusting experience.
Trucking litigation background.

Responsibilities

Organize work and arrange immediate contact with pertinent parties after claim assignment.
Thoroughly investigate claims to determine coverage, assess liability, and evaluate damages.
Conduct investigations and provide customer follow-up in person.
Evaluate, revise, or recommend reserve changes.
Inspect and determine property damage.
Identify and pursue subrogation opportunities.
Apply customer service concepts and requirements.
Identify potentially fraudulent claims and promptly refer them to the Special Investigations Unit (SIU).
Maintain urgency while implementing proactive claim-handling plans and procedures.
Use sound judgment, discretion, and settlement authority to resolve claims through negotiation, settlement, or denial.
Handle assigned claims, including claims in other districts as requested.
Maintain a positive attitude and represent the company professionally.
Maintain company property in good working order, request new equipment, and secure authorization for repairs.
Maintain working relationships with field sales and underwriting to exchange claim information and information regarding insured risk desirability.
Supervise and direct defense attorneys in case preparation for trial, including attending mediations and depositions.
Maintain regular and predictable attendance.
Perform other duties as assigned.