Field Claims Adjuster - Auto Damage - Santa Cruz, CA
About The Position
Progressive is hiring an auto damage claims adjuster to serve as a point of contact for customers and direct and make decisions about vehicle repairs from beginning to end. The adjuster manages an individual claim inventory independently, works closely with body shops and others to negotiate repair pricing, assesses liability, and provides excellent customer service. Leadership, conflict management, and attention to detail are important for the role. This is a field position with access to a company car and frequent driving in the assigned geographical area. Adjusters may cover assignments outside their territory and may occasionally report to an office. The territory is Santa Cruz, California, with candidates sought from Santa Cruz, Watsonville, Scotts Valley, Salinas, and Monterey.
Requirements
- At least four years of relevant work experience, including one year of appraisal/estimatics or insurance experience; or an associate degree and at least three years of relevant work experience, including one year of appraisal/estimatics or insurance experience; or a bachelor's degree and at least one year of appraisal/estimatics or insurance experience.
- Valid driver's license and auto insurance.
- Must comply with Progressive's driving standards and/or policies.
Nice To Haves
- Extensive estimating experience.
Responsibilities
- Complete vehicle inspections and write estimates.
- Determine total loss evaluations and set clear expectations and timelines.
- Negotiate the repair process with body shops.
- Document claim information and make decisions consistent with claims standards and local laws.
- Evaluate and handle claim payments and resolve claims without payments.
- Review and determine the validity of supplement requests.
Benefits
- Gainshare annual cash incentive payment up to 16% of eligible earnings based on company performance.
- 401(k) with dollar-for-dollar company match up to 6%.
- Medical, dental, and vision coverage, including free preventative care.
- Wellness and mental health programs.
- Health care flexible spending accounts, health savings accounts, and life insurance.
- Paid time off, including volunteer time off.
- Paid and unpaid sick leave where applicable, as well as short- and long-term disability.
- Parental and family leave; military leave and pay.
- Diverse, inclusive, and welcoming culture with Employee Resource Groups.
- Career development and tuition assistance.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
