Field-Based Maintenance Technician
About The Position
This field-based General Maintenance Technician supports maintenance at assigned Dollar General stores within a geographic area. The technician travels to stores in response to maintenance tickets, assesses and supports preventative maintenance, and works with store leaders on entry-level repairs and maintenance best practices. The role includes educating store leaders on care of coolers, freezers, and other equipment, and using the Computer Maintenance Management System (CMMS) to document and communicate with business partners. The technician interacts with operational leaders at multiple levels and occasionally with senior leadership and external vendors or maintenance service providers. The position supports customer service and brand growth by upholding maintenance standards.
Requirements
- Exceptional problem-solving skills and ability to support entry-level repairs.
- Basic computer knowledge.
- Ability to communicate effectively at all organizational levels, including with senior executives and external partners.
- Strong commitment to customer service.
- Ability to manage multiple priorities.
- Ability to lift 50 lbs or more.
- High school diploma or applicable experience.
- Active driver's license.
- Willingness to travel up to 100%.
- Ability to pass a Motor Vehicle Background Check.
Nice To Haves
- Previous store management or retail experience.
Responsibilities
- Travel to assigned stores in response to maintenance concerns reported by store leadership.
- Troubleshoot maintenance issues and collect and verify asset information for on-site service projects within the assigned operating district.
- Guide store leadership on operational solutions, preventative maintenance, and entry-level repairs.
- Support entry-level maintenance, including light exterior grounds work and assessment of safety equipment in alignment with local ordinances.
- Document and resolve tickets within designated time frames using the Computer Maintenance Management System (CMMS).
- Perform training to identify the root cause of issues when necessary.
- Complete on-site checklists to identify preventative maintenance or small maintenance activities that can be completed.
- Educate store leadership on maintenance best practices and operational processes, including care of coolers, freezers, and equipment.
- Occasionally perform after-hours work based on repair urgency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
