FIELD-BASED MAINTENANCE TECHNICIAN

Dollar General • Chattahoochee, FL

43d • Onsite

About The Position

The Field-Based Maintenance Technician supports maintenance at assigned Dollar General stores within a geographic area. The role responds in person to maintenance tickets, assesses preventative maintenance needs, and works with store leaders to identify and address entry-level repairs. Technicians educate store leaders on maintenance best practices to help extend the life of coolers, freezers, and other equipment. They use the Computer Maintenance Management System (CMMS) to document work and communicate with business partners, interacting with operational leaders and occasionally senior leadership and external vendors. The position supports customer service and brand growth by maintaining store standards.

Requirements

• High school diploma or applicable experience.
• Active driver's license.
• Willingness to travel up to 100%.
• Ability to pass a Motor Vehicle Background Check.
• Exceptional problem-solving skills and ability to support entry-level repairs.
• Basic computer knowledge.
• Ability to communicate effectively with people at all organizational levels, including senior executives and external partners.
• Strong commitment to customer service.
• Ability to manage multiple priorities.
• Ability to lift 50 lbs or more.

Nice To Haves

• Previous store management or retail experience.

Responsibilities

• Travel to assigned stores in response to maintenance concerns reported by store leadership.
• Troubleshoot problems and collect and verify asset information for on-site service projects within the assigned operating district.
• Guide store leadership on operational solutions and preventative maintenance, and support entry-level repairs.
• Provide entry-level maintenance support, including light exterior grounds work and assessment of safety equipment in alignment with local ordinances.
• Document and resolve tickets within designated time frames using the internal ticketing system and CMMS.
• Provide training to address the root cause of issues when necessary.
• Perform on-site checklists to identify preventative maintenance or small maintenance tasks that can be completed.
• Educate store leadership on maintenance best practices and operational processes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED