Field-Based Maintenance Technician

Dollar General • Morgantown, WV

24d • Onsite

About The Position

The Field-Based Maintenance Technician supports maintenance operations at assigned Dollar General stores within a geographic area. The role responds in person to maintenance tickets, assesses and performs preventative maintenance, and supports entry-level repairs. The technician travels to store locations, partners with store leaders to identify and address maintenance needs, and educates them on maintenance practices that help extend the life of coolers, freezers, and other equipment. The role uses a Computer Maintenance Management System (CMMS) to document work and communicate with business partners, and interacts with store and operational leadership, occasional senior leadership, and external vendors or maintenance service providers. The position supports customer service and brand growth by maintaining store standards.

Requirements

• High school diploma or applicable experience.
• Active driver's license.
• Willingness to travel up to 100%.
• Ability to pass a Motor Vehicle Background Check.
• Exceptional problem-solving skills and ability to support entry-level repairs.
• Basic computer knowledge.
• Ability to communicate effectively with people at all organizational levels, including senior executives and external partners.
• Strong commitment to customer service.
• Ability to manage multiple priorities.
• Ability to lift more than 50 pounds.

Nice To Haves

• Previous store management or retail experience.

Responsibilities

• Travel to assigned Dollar General locations to respond to maintenance concerns reported by store leadership.
• Troubleshoot maintenance issues and collect and verify asset information for on-site service projects within the assigned operating district.
• Guide store leadership on operational solutions and preventative maintenance, and support entry-level repairs.
• Provide entry-level maintenance support, including light exterior grounds work, and assess safety equipment in alignment with local ordinances.
• Document and resolve tickets within designated time frames.
• Train others on identifying the root cause of issues when necessary.
• Complete on-site checklists to identify preventative maintenance or small maintenance activities that can be completed.
• Educate store leaders on operational processes and maintenance best practices for coolers, freezers, and equipment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED