Field Application Specialist - Separations Technologies (Bay Area)

Sartorius•San Francisco, CA

2d•Remote

About The Position

Sartorius has a remote-based position for a Field Application Specialist, covering downstream bioprocessing, based in the San Francisco Bay area. This position will be home office based but requires onsite support for existing customers in the region. Sartorius has an exciting opportunity for a dynamic, self-motivated, professional to help support our customers within the Northwest region for our Separation Technology products. In this remote position, the incumbent will play a key role as a trusted business partner to our customers. This is an exciting opportunity to join a global company known for a great culture, innovative products and stability. As the Field Application Specialist, you will be responsible for offering overall product expertise, application knowledge and technical support along each step of the customer process for the Separations technologies portfolio.

Requirements

Bachelor's degree in biological engineering, biotechnology or other life sciences related field
3+ years experience in downstream bioprocessing; (TFF, UF/DF, NFF)
Familiarity with life science application experiment technology, and a good understanding of hot research topics is a plus
Proven experience in a similar position and industry is advantageous
Familiar with related products, laboratory processes and equipment
Strong learning ability, and expert knowledge base in this area
Ability to effectively interface with product / project / division management
Excellent communication and presentation skills
Strong customer orientation
Proven software skills, e.g. Microsoft Office
Identification with our core values: Sustainability, Openness, Enjoyment

Responsibilities

Support the Sales organization on existing products through product presentations, demonstrations, application studies, and products in close collaboration with product management through beta sites testing and demonstrations.
Support Sales in the customer process and URS analysis, and generate application trials to help optimize products in line with the application requirements.
Assist customers for first product installation and initial start-up and ensure the training of the customer.
Support the Quality Department in the quality complaint process by troubleshooting and analyzing customer processes for better investigation and resolution.
Report on competitors' products and feedback information to the Application Specialist Team and product management.

Benefits

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service