Field Application Specialist

Diligent Robotics

18h

About The Position

Diligent Robotics is building a future where robots work alongside human teams. Its Moxi robot operates in hospitals, delivering supplies, medications, and lab samples so nurses and clinical staff can spend more time with patients. The Field Application Specialist helps bring Moxi robots to new hospitals and supports existing deployments.

Requirements

Strong hardware and software troubleshooting skills, including willingness to open equipment to diagnose issues when necessary.
Hands-on experience with the Linux terminal, including command-line use and reading logs.
Confidence explaining technical topics to audiences with varying levels of technical understanding, including clinical staff, facility teams, and hospital leadership.
Ability to work independently in a busy, unpredictable environment and juggle priorities with little supervision.
Ability to collaborate with and support teammates, maintaining strong cross-functional teamwork when needed.
Ability to travel up to 50%, often Monday through Friday, with occasional weekends.
Flexible availability, including some nights, weekends, and holidays, and before- or after-hours on-call support during launches.
Valid US driver’s license.
Ability to meet and maintain hospital vendor credentialing requirements, such as drug screening, immunizations, and background checks.
Ability to stand and walk for extended periods across large hospital campuses and lift up to 40 lbs.

Nice To Haves

Coding or scripting experience.
Healthcare or hospital experience.
A technical background through a degree, certification, or hands-on work in field service, IT/networking, electronics, or robotics.

Responsibilities

Install, set up, and test Moxi robots at new and expanding hospital sites.
Map hospital floors and teach Moxi robots to use doors and elevators.
Support live fleets as hospital sites grow and change, including updating maps, adding robots, and expanding to new units.
Diagnose and fix hardware and software issues, escalating complex problems with clear, detailed tickets.
Monitor robots during launches and keep implementation tasks on schedule.
Train hospital staff and leaders to work with Moxi robots and build trust with nursing, pharmacy, laboratory, and facilities teams.
Follow customer issues through to resolution and act as the customer’s advocate within Diligent Robotics.
Share field feedback with Engineering and Product to improve Moxi robots, including support for new integrations.
Support network and site surveys for prospective and newly signed hospitals.
Write and update training materials, user guides, and procedures to make launches faster and repeatable.
Provide on-call support before or after hours as needed.