Field Application Specialist - Separations Technology, Greater Boston
About The Position
Join Sartorius’s Separation Technologies team as a field-based Field Application Specialist supporting customers primarily in the Greater Boston area. The role helps customers successfully apply, implement, and use separation technologies, including NFF, TFF, and UF|DF, through application expertise, technical consultation, and customer-facing product support across the customer lifecycle. The ideal candidate resides in the Greater Boston region. The specialist translates customer process requirements into product and workflow recommendations; conducts application trials, validations, proofs of concept, and training; and troubleshoots technical and product-performance challenges. The role also contributes technical insights and solution recommendations during opportunity development, and gathers customer feedback, application trends, and competitive intelligence to inform Product Management and other stakeholders. The position requires more than 50% travel for external customer activities and the ability to lift up to 50 lbs. Sartorius offers a salary range of $90,000–$116,530, depending on qualifications, plus a sales incentive plan and car allowance.
Requirements
- Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience.
- At least 3 years of experience in process development, MSAT, or bioprocessing within biotechnology, biopharmaceutical, or CDMO manufacturing, or field experience in a similar role.
- At least 1 year of hands-on knowledge and experience with TFF, UF/MF/DF, NFF, viral filtration, and/or clarification technologies, including process optimization and scaling.
- Demonstrated ability to troubleshoot technical and application-related challenges in customer environments.
- Hands-on technical capability supporting demonstrations, trials, evaluations, and customer training.
- Ability to document application findings, trial outcomes, and technical recommendations clearly and in a structured manner.
- Ability to collaborate effectively with Sales, Product Management, Quality, and other cross-functional stakeholders in a matrix environment.
- Strong customer orientation and ability to translate customer needs into effective application solutions.
- Strong communication and presentation skills, including the ability to communicate technical value to diverse audiences.
- Proficiency with Microsoft Office.
- Willingness to travel more than 50%.
- Ability to lift up to 50 lbs.
- Identification with Sartorius’s core values: Sustainability, Openness, and Enjoyment.
Nice To Haves
- Master’s degree preferred.
- Experience with Salesforce, Tableau, and system control software is a plus.
- Residence within the Greater Boston region is preferred.
Responsibilities
- Support customer evaluations, application assessments, and technical consultations by translating process requirements into product and workflow recommendations.
- Execute application trials, validations, proof-of-concept activities, and customer training; design, coordinate, and document customer-specific evaluation and onboarding plans and outcomes.
- Resolve technical inquiries, application challenges, and product-performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions.
- Contribute technical insights, competitive positioning, and solution recommendations during opportunity development.
- Capture and analyze customer feedback, application trends, field observations, trial outcomes, product usage patterns, and competitive intelligence; share actionable recommendations with Product Management and relevant stakeholders.
Benefits
- Paid vacation, sick time, corporate holidays, and community service day.
- Flexible work schedules.
- Mentoring, leadership programs, and internal seminars.
- Comprehensive onboarding, including a virtual online platform.
- Medical plan options, dental and vision coverage, EAP, and wellness programs.
- 401(k) with generous company match.
- HSA, healthcare and dependent-care FSA, and transportation commuter account.
- Company-paid basic life insurance, AD&D, EAP, family planning and women’s health support, and Health Advocate.
- Optional supplemental life insurance, legal services, LTD and STD, critical illness insurance, and student loan tuition refinance service.
- Sales incentive plan and car allowance.
- Smart buildings with the latest technology and equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
