Field Application Specialist - Separations Technology, Greater Boston
About The Position
Join Sartorius’ Separation Technologies team as a Field Application Specialist, helping customers successfully apply, implement, and use separation technologies, including NFF, TFF, and UF|DF. The role provides application expertise, technical consultation, and customer-facing product support throughout the customer lifecycle, translating process requirements into effective application solutions. It is field-based and primarily supports customers in the Greater Boston area; the ideal candidate will reside in the region. The position involves supporting customer evaluations and technical consultations, executing application trials and training, troubleshooting process and product challenges, contributing technical input during opportunity development, and communicating field feedback and competitive intelligence to Product Management and other stakeholders. The role requires travel of more than 50% and the ability to lift up to 50 lbs.
Requirements
- Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience.
- At least 3 years of experience in process development, MSAT, or bioprocessing in a biotechnology, biopharmaceutical, or CDMO manufacturing environment, or field experience in a similar role.
- At least 1 year of hands-on knowledge and experience with TFF, UF/MF/DF, NFF, viral filtration, and/or clarification technologies, including process optimization and scaling.
- Demonstrated ability to troubleshoot technical and application-related challenges in customer environments.
- Hands-on technical capability supporting demonstrations, trials, evaluations, and customer training.
- Ability to document application findings, trial outcomes, and technical recommendations clearly and in a structured manner.
- Ability to collaborate effectively with Sales, Product Management, Quality, and other cross-functional stakeholders in a matrix environment.
- Strong customer orientation and ability to understand customer needs and translate them into application solutions.
- Strong communication and presentation skills, including the ability to communicate technical value to diverse audiences.
- Proficiency with Microsoft Office.
- Willingness to travel more than 50%.
- Ability to lift up to 50 lbs.
- Identification with Sartorius’ core values: Sustainability, Openness, and Enjoyment.
Nice To Haves
- Master’s degree preferred.
- Experience with Salesforce, Tableau, and system control software is a plus.
Responsibilities
- Support customer evaluations, application assessments, and technical consultations by translating process requirements into product and workflow recommendations.
- Execute application trials, validations, proof-of-concept activities, and customer training; design, coordinate, and document customer-specific evaluation and onboarding plans and outcomes.
- Resolve technical inquiries, application challenges, and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions.
- Provide application expertise during opportunity development, including technical insights, competitive positioning, and solution recommendations for customer use cases.
- Capture customer feedback, application trends, and competitive intelligence by analyzing field observations, trial outcomes, and product usage patterns, and share actionable recommendations with Product Management and relevant stakeholders.
Benefits
- Sales incentive plan and car allowance.
- Mentoring, leadership programs, and internal seminars.
- Paid vacation, sick time, corporate holidays, and a community service day.
- Flexible work schedules.
- Comprehensive onboarding, including a virtual online platform.
- Mutual support, team spirit, international collaboration, and employee communities.
- Medical plans, dental and vision coverage, EAP, and wellness programs.
- Smart buildings with the latest technology and equipment.
- 401(k) with generous company match.
- HSA, FSA for dependent care and healthcare spending, and Transportation Commuter Account.
- Company-paid basic life insurance, AD&D, EAP, family planning and women’s health benefits, and Health Advocate.
- Optional supplemental life insurance, legal services, LTD and STD, critical illness insurance, and student loan tuition refinance service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
