Field Application Scientist

GenScript

5h • $95,000 - $115,000

About The Position

The Field Application Scientist for GenScript’s Catalog Products Business serves as the US Regional technical liaison for the gene and cell therapy product line, providing scientific leadership and product knowledge support to customers. The role supports products and services including cell isolation, nanobeads, reagents, QC kits, and custom offerings. The stated base salary range is $95,000–$115,000, dependent upon experience level.

The position works with local account managers and customers on technical calls, site visits, instrument demonstrations, application development, regulatory questions, custom projects, training, and troubleshooting. It also represents GenScript at scientific events, develops scientific publications and collaborations, maintains product knowledge, and shares customer and product-development feedback with internal teams.

Requirements

• Master’s degree.
• At least 3 years of industry experience in biotechnology, pharmaceuticals, or CDMO in cell and gene therapy fields.
• Hands-on exposure to drug development processes.
• Strong written and spoken English communication skills.
• In-depth understanding of bioengineering, biochemistry, cell biology, and the related drug-development value chain.
• Strong interpersonal and project-management skills, with the ability to communicate effectively across organizations and cultures.
• Rigorous and pragmatic approach, strong sense of responsibility, meticulous risk control, innovative problem-solving ability, and sustained interest in new products and technologies.

Responsibilities

• Serve as the US Regional technical liaison for the gene and cell therapy product line, including cell isolation, nanobeads, reagents, QC kits, and custom services or products.
• Support sales by attending technical calls, site visits, and instrument demonstrations with local account managers; respond to customer inquiries and help convert opportunities.
• Develop and optimize end-to-end CI workflow protocols for customer needs and validate results at customer sites or in internal laboratories.
• Provide expertise on regulatory compliance when introducing products into GMP workflows.
• Liaise on and manage custom nanobead and gene and cell therapy reagent or kit projects with R&D and production, tracking progress and deliverables.
• Deliver tiered technical training for customers, internal teams, and distributors.
• Provide onsite or virtual troubleshooting to resolve complex technical issues involving protocols, workflows, and products.
• Represent GenScript scientifically at conferences, workshops, and academic or industry events; present, gauge public interest, connect with KOLs and business leaders, and stay current with scientific progress.
• Write, publish, and present application notes, white papers, and scientific articles to support the company’s industry positioning.
• Develop joint workflows or end-to-end solutions with other life sciences companies or academic groups.
• Keep current on new products, technologies, and application use cases, and build and contribute to the internal knowledge base.
• Collaborate with R&D and GPM to provide feedback on new product directions and instrument designs or iterations.
• Collect and share customer feedback on application use cases, follow-ups, and improvement suggestions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match that vests fully on day one
• Paid parental leave after three months of employment
• Paid time off including vacation, personal time, sick time, floating holidays, and company holidays
• Flexible spending and health savings accounts
• Life and AD&D insurance
• Short- and long-term disability coverage
• Legal assistance
• Supplemental pet, critical illness, accident, and hospital indemnity insurance plans
• Commuter benefits
• Well-being initiatives
• Peer-to-peer recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level