Field Application Scientist - Southwest

Alamar Biosciences•San Diego, CA

5d•$120,000 - $140,000

About The Position

Alamar Biosciences is seeking a Field Application Scientist to provide scientific and technical support for its automated instrument system for high-precision proteomic analysis. The role applies expertise in instrumentation, molecular assays, and biomarker discovery to support customers and help develop, enhance, and position Alamar’s proteomics platform. It is part of the commercial team and collaborates with sales, marketing, and research and development to grow the North American business. The position also supports conferences and department presentations, content development, and competitive analysis. This hands-on role offers the opportunity to contribute to life science research and early disease diagnosis at a rapidly expanding company. The Field Application Scientist reports to the Senior Director of Application Support and serves as the primary technical and scientific support contact for customers in the territory. The role includes customer training and evaluations, technical case management, development of scalable support processes, product-development collaboration, customer education, CRM-related work, scientific presentations, and coordination with Key Opinion Leaders.

Requirements

M.S. or Ph.D. in molecular biology or a related area of study, with experience in biomarker discovery.
At least 2 years of progressively responsible experience in customer support, particularly technical and application support.
Pragmatic approach to problem-solving.
Strong orientation toward process improvement and commitment to quality.
In-depth understanding of preparing materials for product applications and post-launch support.
Excellent relationship-building skills and ability to engage effectively with diverse personalities inside and outside the company.
Outstanding written, verbal, and presentation skills, including the ability to explain complex information clearly.
Residence near a major metropolitan area within the territory.

Nice To Haves

Experience in proteomics, NGS, or related life sciences.
Experience in immunoassay development is given higher priority.
Residence in the San Diego, Los Angeles, Las Vegas, or Phoenix metro area is preferred.

Responsibilities

Serve as the primary point of contact for territory customers’ technical and scientific support needs.
Conduct remote and in-lab product training and evaluations for customers.
Manage technical support cases and escalations, ensuring timely and accurate resolutions.
Contribute to building the technical knowledgebase and processes to scale support as the user base expands.
Apply biomarker-discovery expertise to guide the development, enhancement, and positioning of the proteomics platform.
Collaborate with internal R&D teams during product development, providing insights and technical support.
Create customer training materials and documentation with internal resources.
Assist in scaling CRM tools and integrating them with ERP and marketing automation.
Deliver scientific presentations at conferences and webinars.
Provide expert technical knowledge in discussions about Alamar’s product offerings.
Cultivate and manage collaborations with Key Opinion Leaders in coordination with sales, marketing, and R&D teams.
Handle customer complaints and track them accurately using CRM systems.
Gather Voice of Customer insights to inform product improvements.
Support conference and department presentations, content development, and competitive analysis.