Field Application Scientist II, Cell Therapy

Thermo Fisher Scientific • Boston, MA

7d • Remote

About The Position

Join Thermo Fisher Scientific to help customers advance the development and manufacture of life-saving cell therapies. The Field Application Scientist provides pre-sales and post-sales scientific support, application training, and workflow guidance during customer evaluation, implementation, and ongoing use of Cell Therapy instrumentation. The role builds trusted relationships with academic, biotechnology, pharmaceutical, and CDMO customers and collaborates with commercial and technical teams to support customer success and technology adoption.

The position supports customers throughout the Eastern United States, with primary responsibility across the Northeast and Mid-Atlantic regions. Approximately 50% travel is required; the description also states a willingness to travel approximately 70%. The ideal candidate will reside near a major airport in the Boston or Philadelphia metropolitan area and must be able to work remotely from a home office. Some degree of PPE is required, such as safety glasses, gowning, gloves, a lab coat, or ear plugs.

Requirements

• Bachelor's degree in Biology, Cell Biology, Immunology, Biotechnology, Bioengineering, Stem Cell Biology, Microbiology, or a related life science discipline.
• At least two years of hands-on experience in cell therapy, immunology, stem cell biology, cell biology, or related applications.
• Experience operating or supporting complex laboratory instrumentation.
• Strong scientific troubleshooting and analytical problem-solving skills.
• Excellent written, verbal, and presentation communication skills.
• Demonstrated ability to work independently while managing multiple priorities.
• Ability to work remotely from a home office.
• Willingness to travel approximately 70%.
• Valid driver's license.

Nice To Haves

• PhD in Cell Biology, Immunology, Bioengineering, Biotechnology, or a related scientific discipline.
• Experience supporting commercial cell therapy manufacturing or process development workflows.
• Experience in a customer-facing scientific role such as Field Application Scientist, Applications Specialist, Process Development Scientist, or Technical Support Scientist.
• Experience working within GMP or regulated manufacturing environments.
• Hands-on experience with Thermo Fisher Scientific Cell Therapy platforms, including Rotea, DynaCellect, Xenon and Compleo, or comparable automated cell processing technologies.
• Knowledge of cell therapy workflows, including cell isolation, activation, washing, concentration, formulation, expansion, and closed-system processing.
• Hands-on experience with bioreactor-based cell culture, cell expansion at scale, and troubleshooting cell growth, viability, and process performance.

Responsibilities

• Deliver pre-sales and post-sales application support, customer training, instrument demonstrations, workflow consultations, and troubleshooting through onsite and remote support.
• Serve as a primary scientific application resource for assigned customers, optimizing workflows and resolving moderately complex challenges while partnering with internal experts, Technical Support, and Service on more complex issues.
• Build long-term customer relationships that promote satisfaction, loyalty, and successful product adoption.
• Partner with Sales and Business Development on customer evaluations, demonstrations, technical discussions, seminars, and strategic account activities.
• Contribute to commercial outcomes through scientific expertise and customer engagement.
• Build relationships with Key Opinion Leaders and scientific collaborators, and represent Thermo Fisher Scientific at conferences, workshops, and customer events.
• Deliver scientific presentations, product seminars, and educational programs for customers and internal teams.
• Stay current on scientific trends, competitive technologies, and advances in cell therapy.
• Communicate customer feedback, application insights, unmet needs, and field observations to Product Management, R&D, Marketing, and Commercial Leadership.
• Support new product introductions through customer feedback and product performance evaluation.
• Collaborate with Global Technical Training teams to develop and share best practices.
• Deliver technical and scientific training to internal commercial teams.
• Provide application training and onboarding support to new Field Application Scientist colleagues.

Benefits

• Variable annual bonus may be available based on company, team, and/or individual performance results, in accordance with company policy.
• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level