Field Application Scientist - Southwest

Alamar Biosciences•San Diego, CA

5d•$120,000 - $140,000

About The Position

Alamar Biosciences is seeking a Field Application Scientist with expertise in instrumentation and molecular assays for biomarker discovery and implementation. The role provides scientific and technical support for Alamar’s automated instrument system for high-precision proteomic analysis and works closely with sales, marketing, and research and development teams to support growth of the North American business. Reporting to the Senior Director of Application Support, the position is part of the commercial team and contributes to conference and department presentations, content development, and competitive analysis. It is a hands-on role focused on supporting life science research and early disease diagnosis.

Requirements

M.S. or Ph.D. in molecular biology or a related area of study, with experience in biomarker discovery.
At least 2 years of progressively responsible experience in customer support functions, particularly technical and application support; preferably in proteomics, NGS, or related life sciences.
Residence near a major metropolitan area within the territory.
Pragmatic approach to problem-solving.
Strong orientation toward process improvement and commitment to quality.
In-depth understanding of preparing materials for product applications and post-launch support.
Excellent relationship-building skills and ability to engage effectively with diverse personalities inside and outside the company.
Outstanding written, verbal, and presentation skills, including the ability to communicate complex information clearly.

Nice To Haves

Experience in immunoassay development is given higher priority.
Residence in the San Diego, Los Angeles, Las Vegas, or Phoenix metropolitan area is preferred.

Responsibilities

Serve as the primary point of contact for territory customers’ technical and scientific support needs.
Conduct remote and in-lab product training and customer evaluations.
Manage technical support cases and escalations to ensure timely, accurate resolutions.
Help build the technical knowledgebase and support processes as the user base expands.
Apply biomarker discovery expertise to guide development, enhancement, and positioning of the proteomics platform.
Collaborate with internal R&D teams during the product development cycle, providing insights and technical support.
Contribute to customer training materials and documentation with internal resources.
Assist with scaling the CRM toolset and its integration with ERP and marketing automation.
Deliver scientific presentations at conferences and webinars about Alamar products.
Provide expert technical knowledge in discussions about Alamar’s product offerings.
Cultivate and manage collaborations with Key Opinion Leaders in coordination with sales, marketing, and R&D.
Handle customer complaints and track them using CRM systems.
Gather Voice of Customer insights to inform product improvements.
Support conference and department presentations, content development, and competitive analysis as part of the commercial team.