Field Application Scientist

SPT Labtech • Seattle, WA

3h

About The Position

SPT Labtech is seeking a personable, well-organized Field Application Scientist based in the Seattle area to support customers across the West USA. The role focuses on demonstrating, training customers on, and developing automation protocols for the company’s liquid handling portfolio, including firefly, mosquito, and dragonfly instruments. The scientist will work closely with sales, marketing, customers, and a global FAS team to address customer challenges and deliver effective solutions.

The position involves significant travel throughout the West USA, with occasional travel to the East USA and the company’s UK headquarters. It also requires collaboration across time zones and territories, so some flexibility in meeting schedules is needed. The FAS team is home-based, with flexibility to schedule customer and colleague appointments and balance work and personal responsibilities.

Responsibilities span pre-sales demonstrations; maintaining product and application expertise; customer training and support; developing and improving liquid handling and automation protocols; internal support and conference participation; marketing content and strategic collaborations; gathering customer feedback; maintaining customer relationships; and mentoring Associate FAS colleagues as needed.

Requirements

• MSc with at least five years of practical experience, or a PhD with at least two years of practical experience, in biological science, liquid handling, laboratory automation, or a related field in an industry or academic environment.
• Working knowledge of NGS methods used in research.
• Experience with workflow optimization in genomics, drug discovery, and structural biology.
• Good understanding of genomics, drug discovery, and structural biology.
• Ability and willingness to travel extensively, up to 75%, including internationally.
• Amiable personality and excellent organizational, analytical, troubleshooting, record-keeping, and communication skills, with a professional demeanour.
• Leadership ability with a demonstrated record of mentorship.
• Ability to work efficiently, both independently and within a team structure.
• Ability to work toward corporate goals.
• Excellent presentation and training skills.

Nice To Haves

• Experience using liquid handling and automation; backgrounds in HTS, assay development, molecular biology, or structural biology will also be considered.
• Practical experience with genomics or molecular biology.
• Previous experience in field applications, teaching, marketing, or customer service.

Responsibilities

• Organize and run product demonstrations on all SPT Labtech liquid handlers.
• Maintain a high level of operational knowledge of liquid handling products and subject matter knowledge in relevant application areas.
• Provide ongoing subject matter expertise support to FAS and Territory Management teams.
• Arrange and provide application-based training to new and existing users of SPT Labtech and Apricot liquid handling instruments.
• Provide ongoing remote and in-person application support to end users.
• Develop, modify, and enhance advanced liquid handling and automation protocols to optimize client operations.
• Contribute to conference strategy and attend conferences.
• Maintain Salesforce records.
• Develop and deliver customer-driven marketing content, including application notes, webinars, conference presentations, and posters.
• Participate in strategic collaborations to regularly deliver scientific content for marketing.
• Collect customer feedback relating to product development, software, and other areas.
• Maintain positive customer relationships.
• Mentor and provide guidance to Associate FAS colleagues as needed.

Benefits

• Competitive salary package.
• Performance-related bonus.
• Comprehensive benefits, including private medical insurance.
• Flexible scheduling of customer and colleague appointments to support a balance between work and personal responsibilities.
• A diverse and inclusive workplace that supports employees’ diverse needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level