Field Application Engineer (IIoT)

Grace Technologies • Austin, TX

4d • Hybrid

About The Position

Grace Technologies is accelerating the industrial world’s transition to zero downtime and zero harm with intelligent electrical safety and predictive maintenance solutions used by global data centers, utilities, and industrial facilities. The Field Application Engineer (IIoT) supports sales and customers by applying technical knowledge of Grace Technologies’ products in industrial environments. The position combines sales engineering, technical support, customer-facing field work, remote and on-site support, solution engineering, installations, training, and feedback to product development.

Under the direction of the group Lead, this role provides customer and sales support, including technical solutions, troubleshooting, deployment support, and product guidance. It requires substantial travel, including customer visits, trade shows, and quarterly visits to the corporate office for remote employees. The job is office-based and associated with a manufacturing facility; work in manufacturing areas requires appropriate PPE.

Requirements

• Ability to troubleshoot wired and wireless networks and computer systems.
• Working knowledge of industrial automation devices and software, including PLCs and SCADA/HMI.
• Familiarity with industrial automation protocols, including EtherNet/IP, Modbus TCP/IP, and OPC UA.
• Experience using CRM software.
• Strong customer-facing communication and interpersonal skills.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Ability to work independently and collaboratively within a team.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Valid U.S. driver’s license.
• Willingness and ability to travel up to 50–60% annually, sometimes with short notice.
• Associate’s technical degree in engineering or equivalent experience in a related technical field.
• At least 2 years of experience in industrial sales, applications engineering, or technical support.
• Ability to read and interpret technical specifications, blueprints, engineering change notices, and manuals.
• Ability to prepare reports and technical documentation and write programming code.
• Ability to communicate effectively with vendors, customers, and internal teams.
• Ability to apply mathematical concepts including fractions, percentages, ratios, and proportions.
• Ability to solve practical problems in environments with limited standardization and evolving requirements.
• Understanding of fundamental design principles for scalable applications.
• Ability to create and support database schemas aligned with business processes.

Nice To Haves

• Bachelor’s degree preferred.
• Working knowledge of cloud-based architectures such as Azure.
• Familiarity with MQTT and Sparkplug communication protocols.
• Experience with predictive maintenance technologies, including electrical or mechanical infrared inspections, dynamic balancing, airborne ultrasound inspections, machinery alignment, motor current analysis (online/offline), and ODS or motion amplification.

Responsibilities

• Partner with customers to assess technical needs and engineer effective solutions.
• Explain product capabilities, configurations, and limitations.
• Support technical sales opportunities, including developing formal quotes and pricing proposals.
• Provide remote and on-site application support and installation oversight.
• Monitor network and asset health at IIoT deployment sites.
• Serve as the primary field technical support resource for assigned products.
• Research, prioritize, and resolve customer issues, owning assigned support tickets through closure.
• Develop and maintain deep technical knowledge of the product portfolio.
• Maintain and update internal technical documentation.
• Share customer feedback, including negative feedback, with Product and Engineering teams.
• Assist development teams by testing new products and features and providing structured feedback.
• Conduct technical training for customers, sales representatives, and distributors.
• Represent Grace Technologies at trade shows and customer events.
• Participate in the annual Rockwell Automation Fair as assigned.
• Own or participate in cross-functional programs such as Customer Success, Firmware/Software Testing, and Production Support, as assigned.
• Travel to customer sites and the corporate office, including quarterly corporate-office visits for remote employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree