Field Application Engineer

Persistent Systems•New York, NY

1d•Onsite

About The Position

Persistent Systems, LLC is seeking a Field Application Engineer to join its Field Operations Department at its New York City headquarters. The role supports field operations, including engineering demonstrations, development testing, systems integration, customer support and training, and relationship-building with prospective clients. The engineer works with customers in the wireless communications industry, including government agencies, law enforcement, media organizations, and international commercial companies. The position involves supporting the testing, evaluation, deployment, and ongoing support of the Wave Relay® system; conducting development tests; preparing engineering diagrams and documentation; and completing requirements, design support, acceptance-test planning, and data-analysis tasks. The engineer also supports sales and project execution with technical analysis and solution design, interprets customer requirements, advises management, monitors market segments, and delivers customer training and technical support. Travel is required for customer sites and test locations, and the role may involve physically demanding environments.

Requirements

CompTIA Network+ and Security+ certifications.
Knowledge of radio frequencies and wireless communications.
Experience working with customers and as part of a team with remote members.
Proficiency in Microsoft Word, PowerPoint, and Excel.
Willingness and ability to travel 50% of the time.
Must have, or be able to obtain, a United States security clearance.
Ability to navigate rough terrain, climb ladders, and work in physically demanding conditions, potentially with exposure to extreme temperatures or noise.
Stamina and endurance for time on one's feet, customer-site visits, trade shows, demonstrations, and work-related travel.
Ability to stand and sit for extended periods.
Ability to lift and carry moderate weight; some roles may require lifting up to 50 pounds.
Ability to climb stairs and ladders.
Good hand-eye coordination for equipment setup, demonstrations, troubleshooting, and repairs.

Nice To Haves

A technical degree, preferably in Electrical, Computer, or Software Engineering, or another discipline focused on system integration; equivalent experience is also acceptable.
Comprehensive knowledge of Mobile Ad hoc Networking.
Proven experience writing reports and building test plans.
Experience performing consultative, solutions-based design and implementation for clients.
Experience conducting training from a formalized lesson plan.
Experience resolving issues at the lowest level as a customer liaison.
Experience providing customer feedback, conducting student evaluations, and internal reporting.
Keen awareness of the wireless industry and developing communications trends.
Ability to work under time pressure with minimal supervision.
Excellent verbal and written communication and presentation skills.

Responsibilities

Travel to test locations and customer sites to support testing, evaluation, and deployment of the Wave Relay® system.
Support project execution during deployment and support phases as a technical specialist.
Conduct development testing on new and existing Wave Relay products.
Create diagrams and documentation for engineering solutions and customer requirements.
Complete engineering tasks, including defining requirements, supporting design efforts, developing acceptance test plans, and analyzing data.
Develop technical expertise in the Wave Relay suite of products.
Support the sales force with technical analysis and solution design during project business development.
Interpret written customer requirements and technical specification documents.
Provide technical documentation for suppliers, customers, and internal use.
Provide technical advice to management on strategic or project issues.
Screen market segments, including key customers and competitors, on an ongoing basis.
Interact with customers and provide direct technical support.
Assist customers with integrating other systems, sensors, and components with Wave Relay® systems.
Conduct onsite and offsite Wave Relay® training courses.
Participate in meetings concerning customer employment of Wave Relay® systems.