Field Application Engineer (IIoT)

Grace Technologies•Austin, TX

4d•$75,000 - $105,000•Hybrid

About The Position

Grace Technologies is accelerating the industrial world’s transition to zero downtime and zero harm through intelligent electrical safety and predictive maintenance solutions used by data centers, utilities, and industrial facilities. The Field Application Engineer (IIoT) supports sales and customers by applying technical knowledge of company products in industrial environments. The role combines sales engineering, technical support, customer-facing field work, solution engineering, installations, training, and feedback to product development. It is based in Austin, Texas, with a hybrid work arrangement and substantial travel, including on-site customer support, trade shows, and quarterly visits to the corporate office for remote employees. Under the direction of the group Lead, the engineer assesses customer needs, recommends and explains solutions, supports technical sales opportunities, and provides remote and on-site application assistance. The role includes monitoring network and asset health at IIoT deployment sites, resolving support issues, maintaining product knowledge and technical documentation, and sharing customer feedback with Product and Engineering teams. The engineer also tests new products and features, conducts training, represents the company at events, and participates in cross-functional programs as assigned. The position requires troubleshooting wired and wireless networks and computer systems; knowledge of industrial automation devices, software, and protocols; customer-facing communication skills; and the ability to manage priorities independently and collaboratively. An associate’s technical degree in engineering or equivalent related experience is required, with a bachelor’s degree preferred. At least two years of relevant industrial sales, applications engineering, or technical support experience is required. Travel is generally reported as up to 50% annually, though the role summary describes up to 60% and travel may exceed 50% based on customer needs.

Requirements

Ability to troubleshoot wired and wireless networks and computer systems.
Working knowledge of industrial automation devices and software, including PLCs and SCADA/HMI.
Familiarity with industrial automation protocols, including EtherNet/IP, Modbus TCP/IP, and OPC UA.
Experience using CRM software.
Strong customer-facing communication and interpersonal skills.
Ability to manage multiple priorities and adapt in a fast-paced environment.
Ability to work independently and collaboratively within a team.
Proficiency with Microsoft Word, Excel, and Outlook.
Valid U.S. driver’s license.
Willingness and ability to travel up to 50–60% annually, sometimes on short notice; travel may exceed 50% based on customer needs.
Associate’s technical degree in engineering or equivalent experience in a related technical field.
At least 2 years of experience in industrial sales, applications engineering, or technical support.
Ability to read and interpret technical specifications, blueprints, engineering change notices, and manuals.
Ability to prepare reports and technical documentation and write programming code.
Ability to communicate effectively with vendors, customers, and internal teams.
Ability to apply mathematical concepts including fractions, percentages, ratios, and proportions.
Ability to solve practical problems in environments with limited standardization and evolving requirements.
Understanding of fundamental design principles for scalable applications.
Ability to create and support database schemas aligned with business processes.

Nice To Haves

Bachelor’s degree.
Working knowledge of cloud-based architectures, such as Azure.
Familiarity with MQTT / Sparkplug communication protocols.
Experience with predictive maintenance technologies, including electrical or mechanical infrared inspections, dynamic balancing, airborne ultrasound inspections, machinery alignment, motor current analysis (online/offline), and ODS or motion amplification.

Responsibilities

Partner with customers to assess technical needs and engineer effective solutions.
Explain product capabilities, configurations, and limitations.
Support technical sales opportunities, including developing formal quotes and pricing proposals.
Provide remote and on-site application support and oversee installations.
Monitor network and asset health at IIoT deployment sites.
Serve as the primary field technical support resource for assigned products.
Research, prioritize, and resolve customer issues, owning assigned support tickets through closure.
Develop and maintain deep technical knowledge of the product portfolio.
Maintain and update internal technical documentation.
Share voice-of-the-customer feedback, including negative feedback, with Product and Engineering teams.
Assist development teams by testing new products and features and providing structured feedback.
Conduct technical training for customers, sales representatives, and distributors.
Represent Grace Technologies at trade shows and customer events, including participation in the annual Rockwell Automation Fair as assigned.
Own or participate in cross-functional programs, such as Customer Success, Firmware/Software Testing, and Production Support, as assigned.
Travel to customer sites and the corporate office for meetings and events as required.