Field Application Engineer [Puerto Rico]

Sol-Ark•Allen, TX

About The Position

The Field Applications Engineer (FAE) is a core member of the Sales organization and serves as a technical partner to customers and the sales team. The role combines product knowledge with relationship-driven support to help installer, distributor, and EPC partners design and deploy Sol-Ark systems. The FAE guides customers through design reviews, installation best practices, and advanced troubleshooting, helping projects meet technical and business objectives. The position also represents the Voice of the Customer, providing structured field feedback to internal Product and Applications Engineering teams to support continuous improvement. This is a hands-on, customer-facing role for someone who can combine technical expertise with communication skills to help customers before, during, and after the sale. The position is based in Puerto Rico, requires field work, and may involve up to 50% travel. Candidates must have permanent authorization to work in the United States without current or future employer-sponsored visa sponsorship.

Requirements

Field working knowledge and experience with solar PV, battery energy storage systems, and hybrid inverters.
Excellent communication and presentation skills for technical and non-technical audiences.
Proven ability to support the sales process with technical clarity and professionalism.
Strong organizational and follow-up discipline, with an ownership mentality.
Customer-first mindset and ability to balance technical accuracy with business priorities.
Permanent U.S. work authorization without requiring employer-sponsored visa sponsorship now or in the future.

Nice To Haves

Five or more years in solar or energy storage as a field engineer, installer, sales engineer, or technical support professional.
Bachelor of Science degree in Engineering.
NABCEP certification or equivalent technical training.
Experience with commissioning tools, system monitoring, and remote diagnostics.

Responsibilities

Partner with Regional Sales Managers to provide pre-sales technical consultation and system design support.
Conduct design and application reviews for complex hybrid inverter and energy storage projects.
Collaborate with the Technical Support team on field commissioning, troubleshooting, and VIP-level issue resolution for key accounts.
Deliver installer trainings, webinars, and technical demos to enable partners.
Represent the customer within Sol-Ark by relaying real-world insights to influence product roadmaps and documentation.
Collaborate with Product and Applications Engineering to refine installation standards and technical collateral.
Identify opportunities to proactively solve customer problems and propose scalable solutions before issues escalate.
Support trade shows, roadshows, and sales presentations as the technical subject matter expert.