Compliance Engineer Technician (Puerto Rico)

RTX•Santa Isabel, PR

1d•Remote

About The Position

RTX Enterprise Services is seeking a Compliance Engineer Technician to join its team in Puerto Rico. This remote role provides advanced incident support, troubleshoots complex technical issues, develops and uses PowerShell scripts, and collaborates with cross-functional teams and vendors to support secure, compliant, and reliable data protection solutions. The position calls for strong technical troubleshooting and communication skills, along with knowledge of Microsoft Office 365 tenant configurations. The employee will work across internal Microsoft Office 365 teams to support compliance enforcement and operations, assist with Microsoft Information Protection and Unified Labeling tools and services, and coordinate with knowledge, QA, and vendor teams. Work instructions for daily activities are provided in English. The successful candidate must currently live in Puerto Rico and may be expected to travel to the Santa Isabel site as needed. U.S. citizenship is required to access information under the program or contract; no security clearance is required.

Requirements

Typically requires a university degree or equivalent experience and a minimum of 2 years of relevant experience.
At least 2 years of hands-on troubleshooting and desktop support experience, or similar experience.
At least 2 years of Windows PowerShell scripting experience.
At least 2 years of Office 365 experience.
Experience intake-managing assigned tickets in ServiceNow.
Experience with data classification and protection.
Experience with networking, including switches, routers, firewalls, and gateways.
U.S. citizenship is required to access information under the program or contract.
Must currently live in Puerto Rico.

Nice To Haves

Excellent verbal and written communication skills.
Experience with a Microsoft Government Community Cloud High (GCCH) environment.
Experience with MIP/AIP/UL on mobile devices.
Experience working with Azure Active Directory.
Experience with AvePoint Compliance Guardian.

Responsibilities

Work across internal Microsoft Office 365 teams to ensure compliance is enforced, developed, and operational.
Provide Level 2 to Level 4 incident support related to compliance labeling and Microsoft 365 governance.
Work with the Knowledge Team to manage knowledge base articles and documentation on labeling best practices and RTX proprietary tools using Unified Labeling (MIP/AIP/UL).
Troubleshoot Unified Labeling clients and tools that use Unified Labeling.
Use PowerShell scripts to troubleshoot issues related to MIP/AIP/UL.
Work with the QA team to ensure testing accurately measures products and services using MIP/AIP/UL, Microsoft DLP, and O365 governance services.
Attend vendor meetings supporting MIP/AIP/UL and related services and products.
Track short- and long-term issues related to MIP/AIP/UL and associated governance services.