Field Application Engineer II
About The Position
The Field Application Engineer is the primary technical resource for the field sales team and manages the technology evaluation stage of the sales process. Working with sales and engineering teams as a technical advisor and product advocate, the role identifies and provides reliable solutions to technical issues and supports customer satisfaction. The position evaluates customer technical requirements against available cryogenic equipment solutions. When approved Cryo solutions do not meet customer needs, the Field Application Engineer works with cross-functional teams to develop a suitable technical solution. The role requires technical knowledge of Plug Power products and requirements, as well as interpersonal skills for customer relations and project team leadership. The position is in the Sales department and is classified as exempt and salaried. Travel may be required, up to 40%.
Requirements
- Bachelor of Science degree in Mechanical, Electrical, or Chemical Engineering, or another relevant technical field.
- At least 3 years of related work experience; experience integrating technical solutions in the field for customer stakeholders is preferred.
- Ability to travel as needed, up to 40%.
- Demonstrated ability to develop technical solutions in varied environments while considering multiple constraints.
- Computer and software skills applicable to the position, including Word, PowerPoint, Excel, and Outlook.
- Strong verbal and written communication skills.
- Strong dedication to quality.
- Demonstrated analytical ability and attention to detail.
- Ability to manage complex projects and multitask effectively.
- Excellent follow-through.
- Self-motivation and drive.
- Team-oriented approach.
Nice To Haves
- Experience in the cryogenic storage, transportation, and processing industry.
- Experience with industrial gas suppliers, processors, or logistics.
- Experience with industrial applications using LH2, LNG, LIN, LOX, LAR, LCO2, or similar gases.
- Experience with high-pressure systems of 250 bar and above.
- Experience with gas processing or dispensing equipment.
- Experience in logistics, transportation, or material handling.
- Prior sales experience.
- Experience with Salesforce.
Responsibilities
- Maintain expert technical knowledge of Plug Power products and solutions, especially Cryo equipment, services, and field applications.
- Explain Cryo technology and product positioning to business and technical users.
- Assist the Sales team in identifying Cryo solutions that maximize customer benefits.
- Listen to, understand, and convey customer requirements.
- Interface with customers and Plug personnel throughout the selling and delivery process.
- Respond to functional and technical elements of RFIs and RFPs.
- Help develop technical solutions for specific constraints in customer field applications.
- Gather field data about customer needs and work cross-functionally to develop and implement new solutions and product offerings.
- Provide technical and product training to salespeople and customers.
- Perform other duties as assigned.
Benefits
- Health insurance eligibility starting on the first day of hire
- Dental insurance eligibility starting on the first day of hire
- Vision insurance eligibility starting on the first day of hire
- 401(k) with a 5% company match
- Bonus eligibility
- Paid time off, including vacation, personal, and sick time
- Paid holidays
- Wellness Reimbursement Program
- Potential eligibility to apply for tuition reimbursement
- Fertility and Family Building Benefit
- Employee Referral program
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
