Field Application Engineer II

Mitsubishi Electric US • Dallas, TX

8d

About The Position

Under minimum supervision, the Field Application Engineer II provides technical support for Mitsubishi products and applications to key accounts and sales channel personnel. The role may also develop and deliver technical training to customers, distributors, and MEUS-IAD personnel. It provides on-site application engineering and product consulting, and serves as the escalated technical subject matter expert for Diamond Elite distributors. The position maintains assigned technical product documentation, develops application notes that detail new-product start-up procedures, and stays current on products and applications through self-study, hands-on testing of demo units, and seminar attendance.

The engineer provides product and solution training and demonstrations, identifies opportunities for custom training, delivers presentations to external organizations, and documents activities and support data in CRM. When approved, the role performs service-support start-up and project work. It also participates in the Technical Call Center’s rotating telephone-support schedule for approximately two weeks per year and performs other duties as assigned. The position has no direct reports, requires 25–50% travel for training and application support within North America, may require international travel, and must be based in the Dallas, Texas area.

Requirements

• Bachelor's degree in Electrical or Computer Engineering, or equivalent experience.
• At least 3 years of application experience with industrial automation products.
• Experience with PLC, VFD, HMI, servo, control networks, and other industrial automation applications.
• Ability to develop and maintain in-depth, up-to-date technical knowledge, including knowledge of the latest MEUS-IAD products, and to serve as an escalated subject matter expert.
• Ability to travel internationally as needed.
• Valid driver's license with an acceptable driving record.
• Technical writing skills.
• Project management skills.
• Ability to work effectively as part of a team.
• Customer service and phone skills.
• Professional, patient, positive, and confident communication style and attitude.
• Ability to write and deliver technical product and solution training for groups.
• Organization skills for documents, demonstrations, work area, and time management.
• Ability to work flexible hours.
• Must be located in the Dallas, Texas area.

Nice To Haves

• Strong background in PLCs, VFDs, HMIs, networking, process control, and IEC 1131 programming standards.
• Some experience with PC hardware and software, preferably in industrial applications.
• Ability to discuss and analyze customer application requirements by phone or in person.

Responsibilities

• Provide technical support for products and applications to sales channel personnel and key accounts.
• Develop and/or deliver technical training to customers, distributors, and MEUS-IAD personnel on Mitsubishi products.
• Provide on-site application engineering and product consulting.
• Serve as the escalated technical resource and subject matter expert for Diamond Elite distributors.
• Maintain technical documents and documentation on MEUS-IAD products as assigned.
• Develop technical and application notes, where applicable, detailing start-up procedures for new products.
• Maintain current knowledge of products and applications through self-study, hands-on testing of demo units, and seminar attendance.
• Provide technical product and solution training and demonstrations to customers, distributors, and MEUS-IAD personnel.
• Identify opportunities for custom training classes.
• Deliver presentations to external organizations or entities.
• Document activities and support data in CRM.
• When approved, perform service-support start-up and project work.
• Serve on a rotating basis as telephone support engineer according to the Technical Call Center schedule, approximately two weeks per year.
• Perform other duties as assigned.

Benefits

• 401(k) eligibility.
• Various paid time off benefits, including vacation and sick time.
• Parental leave.
• The total compensation package may include commissions based on individual performance and/or sales metrics, incentive compensation, and discretionary awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level