Field Adjuster - Commercial Property Claims

Aviva Employment Services

11d • Hybrid

About The Position

Aviva Canada is hiring Field Adjusters to join its Property Field Claims team, serving the Greater Toronto Area. The role is described as home based and involves handling commercial property claims. The Field Adjuster investigates, evaluates, negotiates, and settles claims in accordance with Aviva’s procedures and guidelines, while providing customers and other stakeholders with expert guidance and timely service. The role also includes coordinating with vendors, insureds, brokers, legal representatives, and other parties with an interest in claim settlements.

The position requires supporting customers through the claims process, maintaining accurate data and correspondence, assessing coverage and claim values, and issuing payments. Adjusters may also assist during high-volume catastrophe events, including evenings and weekends. The advertisement notes a flexible hybrid work model, professional development support, and a salary range of $80,000 to $95,000.

Requirements

• At least 2 years of experience as a field adjuster handling commercial lines claims.
• At least 1 year of experience handling first-party commercial claims, including building owner/tenant, business income, stock, cargo, builder’s risk, crime, and equipment claims across a wide variety of industries.
• Customer-focused mindset and commitment to timely, fair, and professional claims service.
• Willingness to pursue CIP for provincial licensing.
• Ability to work in a fast-paced environment to support customer demand.
• Comfort dealing directly with key commercial clients and brokers on claim-related issues and other assistance as required.
• Computer proficiency with Excel, Word, PowerPoint, Outlook, and Guidewire.
• Strong prioritization and organization skills.
• Ability to think critically and coordinate with stakeholders to achieve the best outcomes.
• Hardworking, self-motivated problem-solver.
• Excellent oral and written communication skills.
• Strong background in property insurance.
• Good PC skills and adaptability in using new technology.
• Valid driver’s license.

Nice To Haves

• CIP, FCIP, and other industry designations are preferred.

Responsibilities

• Complete on-site and/or virtual inspections of commercial claims.
• Investigate and negotiate commercial property claims in accordance with Aviva’s claim procedures and guidelines.
• Reconcile and validate vendor estimates to confirm that pricing and scope are appropriate.
• Obtain facts and information by meeting with insureds, third parties, witnesses, and lawyers.
• Review facts, policies, technical reports, fire marshal reports, and case law; determine coverage and claim value; and negotiate or settle claims accordingly.
• Provide in-depth commercial claims guidance and advice to customers, peers, and other stakeholders.
• Maintain data accuracy and issue payments to vendors, insureds, and experts.
• Review lease agreements to assess insureds’ contractual obligations and their interest in damages and repairs.
• Advise and counsel customers on claim status, provide prompt customer service, and keep related parties informed.
• Complete correspondence efficiently, including Critical Path, Proof of Loss, and reservation of rights letters.
• Recognize questionable claims, subrogation opportunities, and risk opportunities.
• Correspond with third parties, lawyers, insureds, brokers, the underwriting team, and others with an interest in claim settlement.
• Assist and provide support during high-volume catastrophes as needed, including evenings and weekends.

Benefits

• Eligibility for an annual bonus.
• Retirement savings.
• Share plan.
• Health benefits.
• Personal wellness offerings.
• Volunteer opportunities.
• Flexible hybrid work model.
• Career development opportunities.
• Support for professional development education.
• Competitive vacation package with the option to purchase 5 additional days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs supporting employees’ physical and mental health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed