Field Account Manager, Redi Carpet (Nashville, TN)

HD Supply•Nashville, TN

19d

About The Position

The Field Account Manager is responsible for sales and customer retention in a designated territory, exceeding sales and profit targets by implementing sales and marketing programs and establishing short- and long-term sales strategies. The role drives growth by securing profitable new accounts through industry research, networking, and proactive prospecting. The position serves multifamily customers in Nashville and surrounding communities, building relationships with property managers, owners, and community teams while growing existing accounts and delivering customer service. The role requires consistent operation of a company or personal vehicle for more than 50% of the average work week. The company will obtain a Motor Vehicle Record (MVR) report, and an acceptable report is required. Overnight travel is typically less than 10% of the time. The work is primarily in a comfortable indoor environment, with most time spent sitting and occasional opportunities to move about; rare lifting or moving of light articles may be required.

Requirements

Typically requires a BS/BA in a related discipline and generally 5–8 years of experience in a related field, or an MS/MA and generally 3–5 years of experience in a related field.
An acceptable Motor Vehicle Record (MVR) is required.
Must operate a company or personal vehicle consistently for more than 50% of the average work week.
Certification is required in some areas.

Nice To Haves

Bachelor’s degree in business administration or a related field.
Business-to-Business sales experience, including consultative or solution-based selling techniques.
Proficiency with Salesforce.

Responsibilities

Manage sales and customer retention initiatives to improve sales performance, profitability, and customer satisfaction; plan, forecast, and report sales activities and competitive pricing tactics.
Create a strategic sales call schedule and conduct face-to-face customer visits to identify opportunities, promote value-added solutions, address objections, and grow revenue.
Build and maintain a pipeline of qualified, managed accounts using the company-designated customer relationship management tool, meeting or exceeding sales and margin plans.
Pursue new accounts through effective cold-calling strategies and territory prospecting.
Implement approved sales strategies, maintain industry-specific product knowledge, and understand specialized services to serve client accounts effectively.
Use Salesforce reporting and data analysis to identify territory sales and revenue growth opportunities.
Review the customer portfolio and take action on underperforming accounts.
Collaborate with inside sales to support business growth and development.
Troubleshoot complex problems, identify barriers, and make effective decisions in situations involving uncertainty or incomplete information.
May oversee projects and assignments, including planning, assigning, monitoring, and reviewing work and contributing to employees' professional development; the role does not have hiring or firing authority.