FIDS Installation Project Technician (Contract)

ServiceTec•Las Vegas, NV

2d•Onsite

About The Position

The FIDS Installation Project Technician will assist the airport IT team with the deployment and maintenance of digital signage systems at Harry Reid International Airport in Las Vegas, Nevada. The role includes hardware replacements, Windows 11 upgrades, network migrations, software deployments, and diagnosing and resolving application, hardware, and software issues. The technician will help ensure that project timelines, site objectives, and contractual requirements are met. This is a full-time, salaried, non-exempt contract position requiring onsite shift work. Hours are 8:00 AM to 4:30 PM, Monday through Friday. The contract is expected to continue through August 2027.

Requirements

College diploma or university degree in Computer Science, Information Technology, or a related field, and 3–5 years of equivalent work experience.
Proven experience using ticketing applications and providing Level 1 or Level 2 support to a large business or organization with 1,000 or more employees.
Exceptional communication, attention to detail, and decision-making skills.
Ability to organize and methodically plan and prioritize time-sensitive tasks.
Knowledge of Microsoft Windows and Windows-based software.
Thorough knowledge of computer hardware diagnostics and repair.
Ability to move independently throughout work locations and between working levels, and to access installed equipment locations, including working at height when required.
Visual acuity to operate and interpret computer screens and read and write relevant documentation without special accommodation.
Ability to independently carry tools, test equipment, and replacement equipment weighing up to 50 pounds.

Nice To Haves

Experience working in airports.

Responsibilities

Provide technical support for digital signage networks, applications, displays, media players, NUC hardware, controllers, peripherals, and related technology across terminal locations.
Prepare, configure, image, and physically replace digital signage hardware.
Perform bench setup, image operating systems to Windows 11 Enterprise, configure DHCP, join replacement units to the new Windows domain, and set up new VLANs.
Perform field replacements and swap-outs of existing hardware throughout terminal zones.
Re-image qualified legacy hardware to Windows 11 Enterprise on the bench for the installation pipeline.
Provide guidance and operational support for network infrastructure, including static IP to DHCP transitions, parallel operation of old and new VLANs, and target network configurations, with the goal of maintaining PCI compliance where necessary.
Maintain professional working relationships with organizations and personnel encountered under the contract.
Assist the Systems Support Team with escalated issues during high workloads or when additional experience is needed for digital signage services.