Fiber Technician - Fayetteville, NC

Metronet•Fayetteville, NC

1d•Onsite

About The Position

Metronet is hiring a Fiber Technician to perform basic to advanced installations, disconnects, service changes, troubleshooting, and repairs for residential and business customers receiving high-speed internet, phone, and TV services. The role covers service from the fiber terminal or ONT to customer-premise equipment and electronic devices. The technician also educates customers about Metronet products and services, explains offerings to earn commissions, and works toward key performance metrics while maintaining professional interactions with customers and associates. Other job-related duties may be assigned. The position includes after-hours on-call rotation, overtime when needed (including weekends and holidays), and travel for training or as needed. Metronet provides tools, equipment, training, a company vehicle and fuel card, and a cell phone allowance. The company describes its workplace as locally owned, friendly, and fun, and offers opportunities for advancement and professional development.

Requirements

High school diploma or GED.
Telecommunications or fiber-company experience is preferred but not required.
Ability to work kneeling or standing for extended periods.
Ability to work in varied conditions, including attics, crawl spaces, and adverse weather.
Ability to climb ladders up to 25 feet using appropriate safety equipment.
Ability to lift and carry loads up to 75 pounds, including a ladder.
Ability to use basic hand tools and specialized equipment after training.
Valid driver's license and satisfactory driving record.
Willingness to work both independently and as part of a team.
Must be legally authorized to work in the United States.
Availability for after-hours on-call rotation, overtime when needed, and travel for training or as needed.

Nice To Haves

Experience with a telecommunications or fiber company.

Responsibilities

Install and troubleshoot Metronet services from the terminal to customer-premise equipment.
Perform installations, disconnects, service changes, and basic troubleshooting and repairs for internet, phone, and TV services.
Educate customers in depth about Metronet products and services.
Explain Metronet products and services to customers to earn commissions.
Maintain professional interactions with customers and fellow associates.
Work toward key performance metrics.
Perform on-call rotation duties after regular business hours.
Work overtime when deemed necessary, including weekends and holidays.
Travel for training or as needed.
Operate and maintain company vehicles and equipment safely and professionally.
Perform other job-related duties as requested.