Fiber Technician - Fayetteville, NC
About The Position
The Fiber Technician performs basic to advanced installations, disconnects, and service changes for residential and business customers receiving high-speed internet, phone, and TV services. The role includes troubleshooting and repairing services from the fiber terminal or ONT to customer electronic devices, such as TVs, modems, and wireless devices. Technicians install and troubleshoot MetroNet services through to customer-premises equipment, educate customers about products and services, and explain offerings to customers. The position includes customer-facing work, performance metrics, on-call rotation duties, and travel for training or as needed.
Requirements
- High school diploma or GED.
- Ability to work for extended periods while kneeling or standing.
- Ability to work in varied conditions, including attics, crawl spaces, and adverse weather.
- Ability to climb ladders up to 25 feet using appropriate safety equipment.
- Ability to lift and carry loads up to 75 pounds, including a ladder.
- Ability to work with basic hand tools and specialized equipment after training.
- Valid driver's license and satisfactory driving record.
- Willingness to work both independently and as part of a team.
- Must be legally authorized to work in the United States.
- Availability for overtime when necessary, including holidays and weekends.
- Availability to travel for training or as needed.
Nice To Haves
- Experience with a telecommunications or fiber company.
Responsibilities
- Install and troubleshoot MetroNet services from the terminal to customer-premises equipment.
- Perform installations, disconnects, service changes, basic troubleshooting, and repairs for residential and business customers.
- Educate customers in depth about MetroNet products and services.
- Explain MetroNet services and products to customers to earn commissions.
- Maintain professional conduct with customers and fellow associates.
- Work toward meeting key performance metrics.
- Perform on-call rotation duties after regular business hours.
- Operate and maintain company vehicles and equipment safely and professionally.
- Travel for training or as needed.
- Perform other job-related duties as requested.
Benefits
- Company pays 80% of medical premiums.
- Company-paid disability and life insurance.
- Employee Assistance Program (EAP).
- 401(k) company match dollar for dollar up to 6%, with immediate vesting noted in the company information.
- Opportunities for advancement.
- Professional development programs.
- Associate perks and discounts.
- Discounted MetroNet service in the serviceable area.
- Company-paid logo attire or uniform.
- Tools, equipment, and training provided.
- Company vehicle and fuel card.
- Cell phone allowance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
