Fiber Technician - Jacksonville, NC

Metronet•Jacksonville, NC

3d•$22 - $24•Onsite

About The Position

The Fiber Technician performs basic to advanced installations, disconnects, and service changes for residential and business customers receiving high-speed internet and phone services. The role includes troubleshooting and repairing services from the fiber terminal or optical network terminal (ONT) through customer electronic devices, such as modems and wireless devices. Technicians install and troubleshoot Metronet services from the terminal to customer premise equipment (CPE), educate customers about Metronet products and services, and explain offerings to customers. The position requires professional interaction with customers and colleagues and work toward key performance metrics. Other job-related duties may be assigned, subject to applicable state and federal laws. The technician performs on-call rotation duties outside regular business hours, may work overtime when necessary—including weekends and holidays—and may travel for training or as needed. The role involves working in varied conditions, including attics, crawl spaces, and adverse weather, and requires climbing ladders up to 25 feet, lifting and carrying up to 75 pounds, and using hand tools and specialized equipment. Company vehicle, fuel card, tools, equipment, training, logo attire, and a cell phone allowance are provided. The advertised pay range is $22–$24. Benefits include company-paid portions of medical premiums, disability and life insurance, an employee assistance program, a 401(k) match, advancement opportunities, professional development programs, associate perks and discounts, and discounted Metronet service in covered areas.

Requirements

High school diploma or GED.
Physical ability to work kneeling or standing for long periods.
Physical ability to work in varied conditions, including attics, crawl spaces, and adverse weather.
Physical ability to climb ladders up to 25 feet using proper equipment.
Ability to lift and carry loads up to 75 pounds, including a ladder.
Ability to work with basic hand tools and specialized equipment after training.
Ability to operate and maintain a company vehicle and equipment safely and professionally.
Valid driver's license and satisfactory driving record.
Willingness to work both as part of a team and independently.
Must be legally authorized to work in the United States.
Availability for on-call rotation after regular business hours.
Availability to work overtime when necessary, including weekends and holidays.
Availability to travel for training or as needed.

Nice To Haves

Experience with a telecommunications or fiber company is preferred but not required.

Responsibilities

Install and troubleshoot all Metronet services from the terminal to customer premise equipment (CPE).
Perform basic to advanced installations, disconnects, service changes, troubleshooting, and repairs for residential and business high-speed internet and phone services.
Provide in-depth customer education on Metronet products and services.
Explain Metronet services and products to customers to earn commissions.
Maintain professional interactions with customers and fellow associates.
Work toward meeting key performance metrics.
Perform on-call rotation duties after regular business hours.
Work overtime when deemed necessary, including weekends and holidays.
Travel for training or as needed.
Perform other job-related duties as requested.

Benefits

Company pays 80% of medical premiums.
Company-paid disability insurance and life insurance.
Employee Assistance Program (EAP).
401(k) company match dollar for dollar up to 6%, with immediate vesting mentioned in the description.
Opportunities for advancement.
Professional development programs.
Associate perks and discounts.
Discounted Metronet service in the serviceable area.
Company-paid logo attire or uniform.
Tools, equipment, and training provided.
Company vehicle and fuel card.
Cell phone allowance.