Fiber Technician

Delta EPA•Greenwood, MS

About The Position

The Fiber Installation Technician installs and maintains customer services at homes and businesses, including main-line and drop fiber to the premises. The role involves working with subscribers, contractors, internal departments, and landowners to support installations, resolve issues, and maintain reliable network access. The position requires frequent daytime travel throughout the service territory, occasional travel, and may require irregular hours. Work is performed in normal office and field conditions, including inclement weather. A physical examination, including drug testing, is required after an offer of employment.

Requirements

High school diploma or GED equivalent.
Strong computer skills.
Experience routing wire.
Experience communicating with customers.
Strong PC skills, including Microsoft Office and tablet operation.
Ability to operate and navigate electronic maps.
Ability to operate company vehicles safely.
Ability to route lines to required specifications and communicate specifications to installation contractors.
Ability to pass a physical examination, including drug testing, after an offer of employment.
Ability to meet the position's physical requirements, rated Level 3.0 for PCP testing; visual and audio acuity are essential.

Nice To Haves

Some college or other post-high-school education.
Background in home construction or remodeling.
Experience with fiber-optic cable and Cat 5/6.
Experience with home networking.

Responsibilities

Install, terminate, and test fiber-optic cable and Ethernet.
Route fiber and other cables from outside to inside homes and businesses.
Support customers’ audio and video technologies.
Interact with customers to determine installation requirements and resolve issues.
Route fiber drop cable from the main line to homes and businesses.
Install telephones in homes and businesses and integrate them with existing systems.
Work in inclement weather when required.
Use electronic maps and documents and maintain records of work performed.
Operate company vehicles safely.
Train customers to use internet, telephone, and television services.
Maintain confidentiality concerning company matters when interacting with staff, customers, and the public.
Follow company bylaws, guidelines, policies, philosophies, mission, and core values.
Perform other duties assigned to fulfill company objectives.
Coordinate with the Outside Plant Manager, Fiber Optic Technicians, GIS Mapping Technician, and Customer Service Department to request or provide assistance, resolve issues, maintain mapping information, and support efficient work.
Coordinate with customer service on subscriber and landowner issues, contractor schedules, and issue resolution, including matters affecting access to private rights of way.
Oversee the direction of assigned installation contractors and coordinate assistance to maintain efficient systems.
Assist subscribers with network access and maintain good relations with the general public.
Route lines to required specifications and communicate those specifications to installation contractors.
Travel throughout the service territory for installation inspection and subscriber and landowner issues, with infrequent overnight travel for meetings and training.
Pass random and mandatory substance-abuse testing.